
Customer Success Manager
3 days ago
- Role: Join Richpanel, an AI-first Customer Service Platform disrupting the $400B BPO market, as a Customer Success Manager
- Reports to: Head of Customer Success
- Location: Koramangala, Bangalore (In-Office)
- Shift Options (Rotating):
- 6:00 PM – 3:00 AM IST
- 8:00 PM – 5:00 AM IST
- Compensation:
- 0-2 years of experience = 8 LPA
- 2+ years of experience = 15 LPA
- Team: You'll be part of our 24x7 customer success team managing frontline support for 2,000+ US-based brands
- Why now: With rapid product adoption and customer growth, we need passionate, proactive support agents who can grow into full-time CSMs
To deliver exceptional customer support and product value by resolving queries efficiently, maintaining high CSAT, and becoming an expert in Richpanel's customer service platform.
Key Responsibilities- Handle 100+ support tickets weekly through chat and email
- Participate in Slack threads with customers to troubleshoot and assist
- Maintain ≥90% CSAT on responses and
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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