
Customer Success Manager
12 hours ago
- - Founding team member
- - Opportunity to lead a critical team in a fast-growing edtech SaaS company
Job Description
Key ResponsibilitiesPhase 1: Individual Contributor (First 6 months)
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Shadow leadership to deeply understand the platform and customer needs.
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Own relationships with partner schools and manage onboarding.
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Lead training sessions and ensure smooth setup from Day 0.
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Drive feature adoption, troubleshoot issues, and provide proactive and reactive support.
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Build the initial Customer Success playbook.
Phase 2: Managerial Growth
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Recruit, train, and mentor a high-performing Customer Success team.
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Own customer success metrics including retention and satisfaction.
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Scale customer success operations while maintaining a high-touch approach.
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Develop strong, lasting partnerships with schools.
The Successful Applicant
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High retention and engagement of partner schools.
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Schools view the platform as essential to their success.
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Scalable, repeatable Customer Success processes.
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Strong, trusting relationships with educational partners.
What's on Offer
- Founding member opportunity
- Industry leading compensation
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