Customer Success Manager

About the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer achieve their business outcomes and realize value build Success Plans - Develop an intimate understanding of your customers businesses conduct health checks- Develop a network of champions within each account through education coaching and strong influencing skills- Represent to our customers as a trusted advisor advocate and marketing thought leader subject-matter-expert conduct regular executive business reviews- Collaborate with customers to develop launch and manage marketing campaigns focused on engagement and revenue goals- Be an expert on trends and best practices for digital marketing and analytics- Enlighten our customers with insights gleaned from their own data and industry trends- Ensure customers get maximum value from CleverTap by leveraging full platform functionality- Liaison between your customers and all the internal teams- Handle customer concerns with confidence putting them at ease What are we looking forMust have - Graduation- B E Any stream IT - Overall 4-6 years experience and 2 years Customer Success Manager or Account Manager experience preference for marketing agency or consulting experience- Strong technical aptitude Can confidently project manage a technical project with many moving piecesGood to have - Experience in SaaS- Post-Graduation- MBA - Marketing PGDM Diploma courses in Digital MarketingMeasures of Success - NPS- Retention rate- Upsell and Cross sell- Product adoption - breadth and depthWho you will report to Director - Customer SuccessWhy join us- Be a part of a global growth stage startup- Work in a fast-paced dynamic environment where your contribution matters- You are passionate about technology and its impact on the high growth mobile technology space- Innovate at scale with learning opportunitiesWhat is working at CleverTap like- Be a part of a global category creator - hyper growth B2B SaaS startup- Work in a fast-paced dynamic environment where your contribution matters- Work performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team- Accountability and driving outcomes is the key to success- Your career here is limited by you and nothing else- Teamwork trumps individual success- You are passionate about experience technology and its impact on enabling growth- Innovate at scale with learning opportunities and having fun along the way About the Function Customer Success Management is a Life Time Value LTV relationship with customers A customer success manager CSM is assigned to every customer from the day the contract with the customer starts A CSM works with customers to ensure they re receiving the support needed to achieve their goals We are a team of Growth Pilots where everyone works together towards a common objective P Act with First PrinciplesI Take InitiativeL Seek to LearnO Take Ownership of OutcomesT Help Achieve TogetherS Speak up then CommitAbout CleverTap CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime It offers analytics that encompasses every aspect of the life cycle enabling businesses to measure and optimize each experience in real time Its unique AI capability is insightful empathetic and prescriptive facilitating smarter and faster decisions The all-in-one platform unifies experiences from every touchpoint paving the way for a new era of customer engagement The platform is powered by TesseractDB - the world s first purpose-built database for customer engagement offering both speed and economies of scale CleverTap is trusted by 2000 customers including Electronic Arts TiltingPoint Gamebasics Big Fish MobilityWare TED English Premier League TD Bank Carousell AirAsia Papa John s and Tesco Backed by leading investors such as Peak XV Partners Tiger Global Accel CDPQ and 360 One the company is headquartered in Mountain View California with presence in San Francisco New York S xc3 xa3o Paulo Bogota London Amsterdam Sofia Dubai Mumbai Bangalore Delhi Singapore and Jakarta For more information visit or follow us on LinkedIn and X If you think you d be a good fit for this role we d love for you to apply CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds encouraging them to contribute their unique perspectives to our workplace We are committed to cultivating an empowering environment enabling each of us to reach the peak of our professional careers We re excited to showcase what we have to offer