Customer Success Executive
13 hours ago
At Dexy, we're transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder's Office, you'll work directly with the founding team to craft and execute high-performing email and LinkedIn campaigns while ensuring customers unlock the full potential of our platform.
In this hybrid role, you'll blend your expertise in email and LinkedIn outreach with customer success and strategic growth initiatives:
Customer Success
Onboarding & Campaign Setup: Collaborate with customers to define their Ideal Customer Profiles (ICPs) and launch successful email and LinkedIn campaigns.
Performance Analysis: Strategic Support: Advise customers on refining outreach messaging, cadence, and personalization strategies for email and LinkedIn campaigns.
Relationship Management: Email & LinkedIn Campaign Execution
Craft, optimize, and execute email and LinkedIn outreach campaigns for Dexy's clients and internal growth experiments.
Leverage AI and data-driven insights to create hyper-personalized, segmented outreach that drives engagement.
Regularly test subject lines, messaging, and outreach cadences, sharing learnings with the team and customers.
Founder's Office Strategic Projects
High-Impact Initiatives: Work closely with the founders on key growth projects, including entering new markets, crafting playbooks, and scaling customer accounts.
Customer Feedback Loop: Provide feedback to the product team to enhance features, particularly for email and LinkedIn campaign optimization.
Growth Experiments: Test and validate innovative outreach strategies to stay ahead in outbound lead generation.
Email & LinkedIn Campaign Expertise: Hands-on experience designing and managing high-performing email and LinkedIn campaigns, ideally as an SDR.
Customer Success Knowledge: 1-2 years in customer-facing roles (Customer Success,
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