Customer Success Executive.

4 weeks ago

Bengaluru, Karnataka, India Zylu Business Solutions Private Limited Full time
Job Description

About the company

Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools for booking, marketing, and business operations. We serve salon partners across India and the Middle East, and were looking for a proactive Customer Success Executive to help drive retention, satisfaction, and growth.

What will you do

Own onboarding, activation, and long-term success of salon partners

Train new users on how to use the platform via calls, Zoom, and screen sharing

Track adoption, usage metrics, and take proactive steps to prevent churn

Build relationships with salon owners to identify upsell or referral opportunities

Resolve queries by collaborating with product, support, and sales

Create help docs, training videos, and FAQs as needed

Share user feedback with the product team for continuous improvement

Work closely with the founders to shape a customer-first culture

You will cross-sell and upsell services

Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings

Meet CSAT KPIs

Strong communication and interpersonal skills

Ability to manage multiple tasks simultaneously and progress

What we offer

Competitive salary, commission, and equity

Opportunity to join a fast-growing startup at an early stage

Generous stock option plan

Work with a top-notch team

Learn and practice the industry&aposs best sales methodologies

Be part of impacting small businesses with their growth journey

Clear roles and responsibilities

Clearly defined career growth path

Qualifications

Bachelor&aposs degree

- Have 2-4 years of customer-facing experience (Success, Account Management, or Support)
- Are fluent in English, Hindi, and at least one South Indian language (preferred)
- Can handle multiple accounts and stay organized under pressure
- Are patient, empathetic, and able to communicate clearly with small business owners
- Have a strong sense of ownership and a problem-solving attitude
- Bonus: Experience in SaaS, CRM tools, or service businesses like salons, spas, or clinics

Growth Path

This role is designed to grow into a Head of Customer Experience, owning the full retention and NRR engine for Zylu.

Hiring process

Screening exercise for a selected candidate

Mock sales to prove your skills

You will be evaluated on the required skills and qualifications

Sounds like you Apply now

We are seeking a few exceptional individuals to join our team and help us make a positive impact on the world. If you are passionate about sales and helping businesses grow, we want to hear from you Apply now, and let&aposs build something amazing together.

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