Technical Lead – Incident
6 days ago
Technical Lead – Incident & Process Management | SDWAN, WLAN, Cisco, FortigateExperience: 8 YearsLocaiton: BangaloreRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key Responsibilities:• Drive operational processes (incident, change, problem management).• Lead cross-domain incidents and operational crisis management.• Ensure proactive service operations and continual improvement initiatives.• Coordinate team schedules to cover 24x7 support.• Coach L1/L2 engineers in technical and behavioral skills.• Manage relationships with partner companies and escalations.• Conduct root cause and impact analyses for major incidents.Skills & Qualifications:• 8+ years in incident/process management or technical lead role in ICT• Expert knowledge: SDWAN, WLAN, routing, switching, firewalls (Cisco & Fortigate)• ITIL principles, operational governance experience• Strong leadership, analytical, and problem-solving skills• Effective communication with internal teams and customers (English)
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Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeTechnical Lead – Incident/Process ManagementExperience: 8 YearsLocaiton: BangaloreTechnical Lead – Incident/Process ManagementRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key...
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New Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeTechnical Lead – Incident/Process Management Experience: 8 Years Locaiton: Bangalore Technical Lead – Incident/Process ManagementRole Overview: Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key...
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Incident Recovery Lead
2 weeks ago
New Delhi, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
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Incident Recovery Lead
2 weeks ago
New Delhi, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adeptIncident Recovery Leadto drive end-to-end management and resolution of Major & critical incidents across ourOpen RANandcloud-native 5G coreinfrastructure. You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU, CU,...
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Incident Manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident Manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
3 days ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
4 days ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Technical Lead – Incident
5 days ago
New Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeTechnical Lead – Incident & Process Management | SDWAN, WLAN, Cisco, FortigateExperience: 8 YearsLocaiton: BangaloreRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key Responsibilities:•...
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Incident Manager
2 weeks ago
New Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. - Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. - Manage the end-to-end incident...