Incident Manager
3 weeks ago
Roles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. - Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. - Manage the end-to-end incident lifecycle – detection, logging, categorization, prioritization, resolution, and closure. - Conduct detailed Root Cause Analysis (RCA) for high-severity incidents and drive implementation of permanent fixes. - Work closely with AWS cloud infrastructure teams to identify and resolve platform-level or configuration issues. - Collaborate with architecture and development teams to identify patterns, improve system reliability, and strengthen incident prevention strategies. - Develop and maintain incident management processes, playbooks, and metrics to improve response efficiency and reduce recurrence. - Manage communications and stakeholder expectations during critical incidents and post-incident reviews. - Participate in on-call rotations and ensure 24x7 support coverage as required. - Continuously drive improvements in monitoring, alerting, and automation to minimize incident impact and MTTR (Mean Time to Recovery).Required Skills & Qualifications:- 8–14 years of experience in Incident Management / Production Support / Site Reliability / IT Operations roles. - Strong experience in managing incidents within complex distributed architectures and cloud-based environments (AWS preferred). - Expertise in AWS services such as EC2, S3, Lambda, CloudWatch, RDS, and related monitoring and logging tools. - Exposure to Redis and Elasticsearch for cache management, data indexing, and performance optimization. - Excellent communication and coordination skills to handle high-pressure situations and interact with senior stakeholders. - Proven ability to perform Root Cause Analysis (RCA) and implement corrective and preventive measures. - Experience with ITIL processes (Incident, Problem, Change Management). - Familiarity with tools such as ServiceNow, Jira, CloudWatch, PagerDuty, etc. - Strong analytical and problem-solving skills with a proactive approach to issue resolution. - Ability to work in 24x7 production support environments and handle critical incident escalations effectively.
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Incident Manager
24 hours ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Incident Manager
3 weeks ago
New Delhi, India Adani Enterprises Limited Full timeThe Security Operations & Incident Response professional will be responsible for orchestrating enterprise-wide incident response strategies across both OT and IT environments. The role demands deep operational expertise, the ability to coordinate with threat intelligence, forensics, red/blue teams, and the vision to continuously evolve detection and response...
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Major Incident Manager
1 week ago
New Delhi, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident...
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ServiceNow Incident Management
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience : 4 - 6 yearsMode of interview: VirtualLocation : KolkataJOB DESCRIPTION:Must have:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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ServiceNow Incident Management
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience: 4 - 6 yearsMode of interview : VirtualLocation: KolkataJOB DESCRIPTION: Must have: Excellent communication and customer handling skills Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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Incident Manager
3 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident Coordinator
23 hours ago
New Delhi, India TECEZE Full timeJob Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
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Major Incident Manager
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident SME!!Experience: 4-6 yearsLocation: KolkataDate of Interview: 08-Oct-2025(Wednesday)Mode of Interview: VirtualRequired Technical Skillset:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying...
