Incident Coordinator
3 weeks ago
Job Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and service providers, and ensuring smooth communication throughout the incident lifecycle. This role demands strong organizational, communication, and multitasking skills to maintain service continuity and meet defined SLAs.Key Responsibilities:- Monitor system alerts and ensure timely ticket logging for all incidents. - Collect and share logs with L2/Incident Management teams as per defined SOPs. - Manage incident tickets throughout their lifecycle — including updates, note logging, and closure. - Coordinate and follow up with cross-functional teams to track progress and obtain status updates. - Log tickets with service providers and facilitate communication for quick resolution. - Facilitate conference bridges with all relevant stakeholders during major incidents. - Raise Change Requests following approved templates and processes. - Align and coordinate with ISPs/OEMs and manage field engineer access approvals (Data Centre Leads, Site Leads, Logistics). - Manage RMA (Return Material Authorization) — coordinate arrival and return logistics. - Execute Service Requests (SRs) as per SOP guidelines. - Extract and share operational and incident reports with relevant teams.Qualifications & Skills:- Education: - Technical Graduate OR - 3-Year Diploma in Electronics & Telecommunication / Computer Engineering OR - Graduate with 1–2 years of experience in IT Support Coordination (ITES/BPO environment preferred). - Certifications: - ITIL v3 or v4 Foundation (Trained/Certified preferred). - Skills Required: - Good understanding of Incident Management processes and ITIL framework. - Strong communication, coordination, and analytical skills. - Familiarity with ticketing tools and monitoring systems. - Ability to handle multiple incidents and coordinate efficiently under pressure.
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Incident Manager
3 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Incident Manager
3 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the incident management...
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Lead Engineer
6 days ago
New Delhi, India PepsiCo Full timeOverviewPepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time,...
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Lead Engineer
3 days ago
New Delhi, India PepsiCo Full timeOverviewPepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time,...
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Lead Engineer
4 days ago
New Delhi, India PepsiCo Full timeOverview PepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time,...
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Incident Response Coordinator
3 weeks ago
Delhi, Kolkata, Mumbai, India Proarch Technology Services Full timeJob Description - Coordinate the investigation, containment, recovery, and remediation of cybersecurity incidents, collaborating with IT, legal, communications, and third parties as needed - Serve as the primary contact during incidents, providing status updates and coordinating activities with leadership, internal teams, and external partners - Monitor and...
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CSS Incident Manager
3 days ago
New Delhi, India Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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CSS Incident Manager
22 hours ago
New Delhi, India Atlassian Full timeWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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Major Incident Manager
2 weeks ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
2 weeks ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
