Incident Coordinator
22 hours ago
Job Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and service providers, and ensuring smooth communication throughout the incident lifecycle. This role demands strong organizational, communication, and multitasking skills to maintain service continuity and meet defined SLAs.Key Responsibilities:- Monitor system alerts and ensure timely ticket logging for all incidents. - Collect and share logs with L2/Incident Management teams as per defined SOPs. - Manage incident tickets throughout their lifecycle — including updates, note logging, and closure. - Coordinate and follow up with cross-functional teams to track progress and obtain status updates. - Log tickets with service providers and facilitate communication for quick resolution. - Facilitate conference bridges with all relevant stakeholders during major incidents. - Raise Change Requests following approved templates and processes. - Align and coordinate with ISPs/OEMs and manage field engineer access approvals (Data Centre Leads, Site Leads, Logistics). - Manage RMA (Return Material Authorization) — coordinate arrival and return logistics. - Execute Service Requests (SRs) as per SOP guidelines. - Extract and share operational and incident reports with relevant teams.Qualifications & Skills:- Education: - Technical Graduate OR - 3-Year Diploma in Electronics & Telecommunication / Computer Engineering OR - Graduate with 1–2 years of experience in IT Support Coordination (ITES/BPO environment preferred). - Certifications: - ITIL v3 or v4 Foundation (Trained/Certified preferred). - Skills Required: - Good understanding of Incident Management processes and ITIL framework. - Strong communication, coordination, and analytical skills. - Familiarity with ticketing tools and monitoring systems. - Ability to handle multiple incidents and coordinate efficiently under pressure.
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Incident Coordinator L1
2 weeks ago
New Delhi, India TECEZE Full timeIncident Coordinator (L1) – Genpact (Onsite)Location: Pune / JaipurExperience: 1-2 yearsEmployment Type: Full-timePayroll: TecezeShift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets,...
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Incident Coordinator L1
2 weeks ago
New Delhi, India TECEZE Full timeIncident Coordinator (L1) – Genpact (Onsite) Location:Pune / Jaipur Experience:1-2 years Employment Type:Full-time Payroll:Teceze Shift:24x7 Rotational Shifts About the Role We are seeking a proactive and detail-orientedIncident Coordinator (L1)to join our team supportingGenpact . The role involves monitoring system alerts, managing incident tickets,...
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Incident Manager
3 weeks ago
New Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. - Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. - Manage the end-to-end incident...
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Incident Response Analyst
4 weeks ago
New Delhi, India Vontier Full timeHi,As the Information Security Senior Global Incident Response Analyst, you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
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Incident Manager
22 hours ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Incident Manager
3 weeks ago
New Delhi, India Adani Enterprises Limited Full timeThe Security Operations & Incident Response professional will be responsible for orchestrating enterprise-wide incident response strategies across both OT and IT environments. The role demands deep operational expertise, the ability to coordinate with threat intelligence, forensics, red/blue teams, and the vision to continuously evolve detection and response...
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Incident Recovery Lead
3 weeks ago
New Delhi, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
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Incident Response Coordinator
3 days ago
Delhi, Kolkata, Mumbai, India Proarch Technology Services Full timeJob Description - Coordinate the investigation, containment, recovery, and remediation of cybersecurity incidents, collaborating with IT, legal, communications, and third parties as needed - Serve as the primary contact during incidents, providing status updates and coordinating activities with leadership, internal teams, and external partners - Monitor and...
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Incident Recovery Lead
4 weeks ago
New Delhi, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adeptIncident Recovery Leadto drive end-to-end management and resolution of Major & critical incidents across ourOpen RANandcloud-native 5G coreinfrastructure. You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU, CU,...
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Incident Manager
3 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
