Incident Manager
22 hours ago
SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management knowledge base. Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries. Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.Requirement: Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents. Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix. Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service. Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform. Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO). Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management. Basic understanding of Linux and Kubernetes. Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors.Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in incident management, preferably in a platform operations environment. Strong understanding of ITIL or other incident management frameworks. Excellent problem-solving and analytical skills. Ability to work effectively under pressure and manage multiple priorities. Strong communication and interpersonal skills. Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA). Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.Preferred - Female
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Incident Manager
3 weeks ago
New Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. - Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. - Manage the end-to-end incident...
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Incident Manager
3 weeks ago
New Delhi, India Adani Enterprises Limited Full timeThe Security Operations & Incident Response professional will be responsible for orchestrating enterprise-wide incident response strategies across both OT and IT environments. The role demands deep operational expertise, the ability to coordinate with threat intelligence, forensics, red/blue teams, and the vision to continuously evolve detection and response...
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Major Incident Manager
1 week ago
New Delhi, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident...
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ServiceNow Incident Management
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience : 4 - 6 yearsMode of interview: VirtualLocation : KolkataJOB DESCRIPTION:Must have:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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ServiceNow Incident Management
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience: 4 - 6 yearsMode of interview : VirtualLocation: KolkataJOB DESCRIPTION: Must have: Excellent communication and customer handling skills Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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Incident Manager
3 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident Coordinator
22 hours ago
New Delhi, India TECEZE Full timeJob Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
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Major Incident Manager
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident SME!!Experience: 4-6 yearsLocation: KolkataDate of Interview: 08-Oct-2025(Wednesday)Mode of Interview: VirtualRequired Technical Skillset:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying...
