Incident Manager
3 weeks ago
SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management knowledge base. Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries. Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.Requirement: Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents. Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix. Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service. Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform. Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO). Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management. Basic understanding of Linux and Kubernetes. Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors.Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in incident management, preferably in a platform operations environment. Strong understanding of ITIL or other incident management frameworks. Excellent problem-solving and analytical skills. Ability to work effectively under pressure and manage multiple priorities. Strong communication and interpersonal skills. Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA). Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.Preferred - Female
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CSS Incident Manager
22 hours ago
New Delhi, India Atlassian Full timeWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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CSS Incident Manager
3 days ago
New Delhi, India Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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Technical Incident Manager
4 days ago
New Delhi, India KPG99 INC Full timeJob Posting Title: Technical Incident ManagerLocation : RemoteDuration : 6-12 MonthsShift:- 9am-6pm EDTJob Description Summary: Technical Incident Manager provides operational support for the availability of Candescent’s Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the...
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Devops + Incident Management
2 weeks ago
New Delhi, India Zyoin Group Full timeJob Title: Devops + Incident Management Experience Range: 6 to 11 Years Skills : Devops, Incident Management, L2 / L3 Support, Bash, CI/CD, Powershell, Fintech Exp. Job Location: Bangalore Notice - Immediate to 30 Days. Email ID: himanshi@zyoin.comYour team This role is part of our Service Operations function that ensures the stability, resilience, and...
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Major Incident Manager
3 days ago
New Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.- Act as the Incident Commander, coordinating efforts across technical towers...
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Major Incident Manager
2 weeks ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
2 weeks ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
1 week ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Incident Coordinator
3 weeks ago
New Delhi, India TECEZE Full timeJob Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
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Incident Coordinator
2 weeks ago
New Delhi, India TECEZE Full timeJob Title:Incident CoordinatorLocation:Noida Experience:1-2 years Employment Type:Full-time | Immediate Joiner Job Summary: We are seeking a proactive and detail-orientedIncident Coordinatorto join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
