Incident Manager
1 week ago
SourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - Female Key Responsibilities: - Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the incident management knowledge base. - Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries. - Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting. Requirement: - Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents. - Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix. - Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service. - Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform. - Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO). - Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management. - Basic understanding of Linux and Kubernetes. - Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience in incident management, preferably in a platform operations environment. - Strong understanding of ITIL or other incident management frameworks. - Excellent problem-solving and analytical skills. - Ability to work effectively under pressure and manage multiple priorities. - Strong communication and interpersonal skills. - Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA). - Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - Female Key Responsibilities: - Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents.- Participate in on-call rotations and provide support during major incidents and outages.- Contribute to the development and maintenance of the...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - Female Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - Female Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident...
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Incident manager
3 weeks ago
Bengaluru, India SourceFuse Full timeSource Fuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - FemaleKey Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident...
