Incident Recovery Lead
3 weeks ago
We are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU, CU, RU), 5G Core Network Functions (AMF, SMF, UPF, etc.), and the underlying Kubernetes-based cloud platforms. This role is vital in ensuring high service availability and meeting SLA targets in a distributed, virtualized, and automated network environment.Act as the central incident commander during high-severity network events impacting RAN or 5GC workloads.Principle Responsibilities:- Coordinate cross-domain recovery teams spanning Open RAN, IP Transport, 5G core, orchestration, and cloud infra (Kubernetes, CNFs/VMs). - Lead incident bridges and war rooms withstructured approach and clear technical guidance while maintaining regular customer and stakeholder updates. - Interface with vendors and partners when required and assure the effectiveness of the ecosystem for a speedy recovery. - Own and continuously evolve the incident recovery framework, including playbooks, escalation paths, and recovery automation pipelines. - Drive Post-Incident Reviews (PIRs) with initial RCA, impact analysis, and actionable remediation plans. - Monitor and improve KPIs such a MTTR, and Network performance during incidents. - Champion continuous improvement initiatives including training sessions, simulation drills, and knowledge sharing to strengthen the operational readiness of the incident response team. - Ensure compliance with regulatory requirements and security policies during incident handling and data collection. - Support capacity planning and change management processes by providing incident trend analysis and risk assessment insights.Qualification & Required Skills:- Bachelor degree in Telecom/ICT engineering or equivalent , Master degree will be a plus. - Minimum 8+ years of progressive experience in telecommunications network operations, incident management, or network engineering. - Proven track record in managing high-severity incidents in complex, multi-vendor mobile network environments. - Strong Knowledge of Open RAN architecture and 5G core networks in cloud-native environments. - Familiarity with Kubernetes, CNFs, container orchestration, and cloud-native infrastructure monitoring tools. - Excellent analytical and root cause analysis skills. - Calm under pressure, decisive in critical situations. - Strong communication and leadership skills with proven capabilities of effectively managing high base of internal and external stakeholders.
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Major Incident Manager
1 week ago
New Delhi, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident...
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Incident Response Analyst
4 weeks ago
New Delhi, India Vontier Full timeHi,As the Information Security Senior Global Incident Response Analyst, you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
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Incident Manager
3 weeks ago
New Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. - Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. - Manage the end-to-end incident...
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ServiceNow Incident Management
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience : 4 - 6 yearsMode of interview: VirtualLocation : KolkataJOB DESCRIPTION:Must have:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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ServiceNow Incident Management
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience: 4 - 6 yearsMode of interview : VirtualLocation: KolkataJOB DESCRIPTION: Must have: Excellent communication and customer handling skills Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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New Delhi, India Tata Consultancy Services Full timeDear Candidate,We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025. Please find details below:Role: Major Incident Management Exp: 4 to 6 Years Location: Bangalore Venue: TCS Bangalore Address: TCS L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield,Bangalore- 560066 JD: As a Major Incident Manager, your responsibilities will...
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Major Incident Manager
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident SME!!Experience: 4-6 yearsLocation: KolkataDate of Interview: 08-Oct-2025(Wednesday)Mode of Interview: VirtualRequired Technical Skillset:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying...
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Incident Manager
3 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
