Major Incident Manager
3 days ago
TCS hiringRole: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident and driving it efficently on both Bridge call and Chat.- Issuing communications during the progress of a Major Incident- Identifying appropriate timelines and targets for recovery actions, feedback and communications- Assessing and Agreeing Business Impact and Incident Severity Level.- Ensuring that appropriate internal escalation occurs- Ensuring that appropriate third party escalation occurs- Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration- Highlighting risks and issues in actions identified during any Major Incident- Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced- Suggesting workarounds and methods of speeding up the recovery of an incident- Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down• Maintaining the Major Incident Management process- Reviewing and updating process documentation- Ensuring that key support information such as emergency contact lists is kept up to date
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Major Incident Manager
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring forMajor Incident SME!!Experience:4-6 years Location:Kolkata Date of Interview:08-Oct-2025(Wednesday) Mode of Interview:Virtual Required Technical Skillset: Excellent communication and customer handling skills Knowledge of investigation to determine the root cause of major incidents, identifying...
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Major Incident Manager
2 weeks ago
New Delhi, India Genpact Full timeMajor Incident Manager (Escalation Management Team)Location: HyderabadExperience: 8-15 yearsImmediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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Major Incident Manager
2 weeks ago
New Delhi, India Genpact Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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L3 Server Engineer
3 weeks ago
New Delhi, India Nextbridge IT Solutions Full timeCompany DescriptionNextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
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L3 Server Engineer – Major Incident Management
2 weeks ago
New Delhi, India Nextbridge IT Solutions Full timeCompany DescriptionNextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
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Sr Major Incident and Problem Coordinator
2 weeks ago
New Delhi, India ANSR Full timeANSR is hiring for one of its clients: About Dr. Martens: Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while...
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Sr Major Incident and Problem Coordinator
2 weeks ago
New Delhi, India ANSR Full timeANSR is hiring for one of its clients:About Dr. Martens:Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still...
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L3 Server Engineer
3 weeks ago
Delhi, India Nextbridge IT Solutions Full timeCompany DescriptionNextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
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L3 Server Engineer – Major Incident Management
24 hours ago
Delhi, India Nextbridge IT Solutions Full timeCompany DescriptionNextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
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ServiceNow Incident Management
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience : 4 - 6 yearsMode of interview: VirtualLocation : KolkataJOB DESCRIPTION:Must have:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
