Major Incident Manager
4 weeks ago
TCS hiringRole: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident and driving it efficently on both Bridge call and Chat.- Issuing communications during the progress of a Major Incident- Identifying appropriate timelines and targets for recovery actions, feedback and communications- Assessing and Agreeing Business Impact and Incident Severity Level.- Ensuring that appropriate internal escalation occurs- Ensuring that appropriate third party escalation occurs- Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration- Highlighting risks and issues in actions identified during any Major Incident- Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced- Suggesting workarounds and methods of speeding up the recovery of an incident- Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down• Maintaining the Major Incident Management process- Reviewing and updating process documentation- Ensuring that key support information such as emergency contact lists is kept up to date
-
Major Incident Manager
7 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
-
Major Incident Manager
1 week ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
-
Major Incident Manager
3 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
-
Major Incident Manager
1 week ago
Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
-
Major Incident Manager
1 week ago
Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in
-
Major Incident Manager
5 days ago
New Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Major Incident ManagerExperience Range: 8 – 10 YearsLocation: Chennai & Hyderabad onlyInterview: Sunday onlineMust Have:Must have experience in...
-
New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR MAJOR INCIDENT MANAGEMENT_4 TO 6 YEARS_BANGALOREJD FOR REFERENCE:As a Major Incident Manager, your responsibilities will include:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support...
-
Major Incident Manager_4 TO 6 YEARS_BANGALORE
17 hours ago
New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR MAJOR INCIDENT MANAGEMENT_4 TO 6 YEARS_BANGALORE JD FOR REFERENCE:As a Major Incident Manager, your responsibilities will include:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support...
-
L3 Server Engineer – Major Incident Management
3 weeks ago
Delhi, India Nextbridge IT Solutions Full timeCompany DescriptionNextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
-
Sr Major Incident and Problem Coordinator
17 hours ago
New Delhi, India ANSR Full timeANSR is hiring for one of its clients: About Dr. Martens: Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while...
