Major Incident Manager
5 days ago
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Major Incident ManagerExperience Range: 8 – 10 YearsLocation: Chennai & Hyderabad onlyInterview: Sunday onlineMust Have:Must have experience in Infrastructure Incident Management, Major Incident Management handling, Infrastructure operations and supportRelevant - Minimum 5 yrs of experience in ITIL process governance especially in Major Incident Management area.Must have good understanding of enterprise-wide IT operations and support functions.Good Communication skills (Verbal and written both) to interact with the client.Good Analytical skills and problem-solving ability.Good customer handling skillsEnsure the quality of the Major Incident handling.Drive Post Incident Reviews and produce MIM reportEstablishes and communicates the process, service levels, and process performance metricsExcellent communication and collaboration skillsCapability to work both independently and collaboratively.ITIL Certified (ITIL V4 is preferred)24X7 Support on rotation basis with Onsite teamGood to Have:- Problem management, Release Management, Change Management experience. - Tech Writer experience for proper documentation,RCA - Data Center – On-Prem and Cloud Infrastructure expertise, - Application and Stake holder managementPreferable experience with Pivotal Cloud Foundry (a.k.a. VMWare Tanzu) and other components (e.g. Apigee, Concourse CI/CD) supporting a highly-automated global engineering platformEssential:- Review the reported incident tickets/calls and qualify the Major Incidents. - Drive the Major Incident Bridge and ensure the quality of the Major Incident handling. - Determine stakeholders for communication updates and contents of the communication. - Validates Major Incident communications and ensure that it has been sent as per defined SOP. - Drive Post Incident Reviews and produce MIM report. - Ensure Operational Excellence, Identify the opportunity for resilience. - Suggest process improvements, as needed. - Ensure that Incident Management processes and tools are integrated with other processes. - Reviews effectiveness and efficiency of the process.Establish and communicate the process, service levels, and process performance metrics.Minimum Qualification:•15 years of full-time education•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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Major Incident Manager
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident...
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Major Incident Manager
1 week ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
7 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
3 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
1 week ago
Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
1 week ago
Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in
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New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR MAJOR INCIDENT MANAGEMENT_4 TO 6 YEARS_BANGALOREJD FOR REFERENCE:As a Major Incident Manager, your responsibilities will include:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support...
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Major Incident Manager_4 TO 6 YEARS_BANGALORE
17 hours ago
New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR MAJOR INCIDENT MANAGEMENT_4 TO 6 YEARS_BANGALORE JD FOR REFERENCE:As a Major Incident Manager, your responsibilities will include:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support...
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Sr Major Incident and Problem Coordinator
17 hours ago
New Delhi, India ANSR Full timeANSR is hiring for one of its clients: About Dr. Martens: Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while...
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L3 Server Engineer – Major Incident Management
3 weeks ago
Delhi, India Nextbridge IT Solutions Full timeCompany DescriptionNextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
