Incident manager
6 days ago
Roles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident lifecycle – detection, logging, categorization, prioritization, resolution, and closure.- Conduct detailed Root Cause Analysis (RCA) for high-severity incidents and drive implementation of permanent fixes.- Work closely with AWS cloud infrastructure teams to identify and resolve platform-level or configuration issues.- Collaborate with architecture and development teams to identify patterns, improve system reliability, and strengthen incident prevention strategies.- Develop and maintain incident management processes, playbooks, and metrics to improve response efficiency and reduce recurrence.- Manage communications and stakeholder expectations during critical incidents and post-incident reviews.- Participate in on-call rotations and ensure 24x7 support coverage as required.- Continuously drive improvements in monitoring, alerting, and automation to minimize incident impact and MTTR (Mean Time to Recovery).Required Skills & Qualifications:- 8–14 years of experience in Incident Management / Production Support / Site Reliability / IT Operations roles.- Strong experience in managing incidents within complex distributed architectures and cloud-based environments (AWS preferred).- Expertise in AWS services such as EC2, S3, Lambda, Cloud Watch, RDS, and related monitoring and logging tools.- Exposure to Redis and Elasticsearch for cache management, data indexing, and performance optimization.- Excellent communication and coordination skills to handle high-pressure situations and interact with senior stakeholders.- Proven ability to perform Root Cause Analysis (RCA) and implement corrective and preventive measures.- Experience with ITIL processes (Incident, Problem, Change Management).- Familiarity with tools such as Service Now, Jira, Cloud Watch, Pager Duty, etc.- Strong analytical and problem-solving skills with a proactive approach to issue resolution.- Ability to work in 24x7 production support environments and handle critical incident escalations effectively.
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Incident Manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident Manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident manager
5 days ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident Manager
2 weeks ago
New Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. - Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. - Manage the end-to-end incident...
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Incident Manager
2 weeks ago
New Delhi, India Adani Enterprises Limited Full timeThe Security Operations & Incident Response professional will be responsible for orchestrating enterprise-wide incident response strategies across both OT and IT environments. The role demands deep operational expertise, the ability to coordinate with threat intelligence, forensics, red/blue teams, and the vision to continuously evolve detection and response...
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Major Incident Manager
2 days ago
New Delhi, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident...
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ServiceNow Incident Management
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience : 4 - 6 yearsMode of interview: VirtualLocation : KolkataJOB DESCRIPTION:Must have:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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ServiceNow Incident Management
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is Hiring ServiceNow Incident Management For Kolkata locationExperience: 4 - 6 yearsMode of interview : VirtualLocation: KolkataJOB DESCRIPTION: Must have: Excellent communication and customer handling skills Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions....
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Major Incident Manager
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring forMajor Incident SME!!Experience:4-6 years Location:Kolkata Date of Interview:08-Oct-2025(Wednesday) Mode of Interview:Virtual Required Technical Skillset: Excellent communication and customer handling skills Knowledge of investigation to determine the root cause of major incidents, identifying...
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Major Incident Manager
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident SME!!Experience: 4-6 yearsLocation: KolkataDate of Interview: 08-Oct-2025(Wednesday)Mode of Interview: VirtualRequired Technical Skillset:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying...
