ServiceNow Incident Management

2 days ago


New Delhi, India Tata Consultancy Services Full time

TCS is Hiring ServiceNow Incident Management For Kolkata locationExperience : 4 - 6 yearsMode of interview: VirtualLocation : KolkataJOB DESCRIPTION:Must have:- Excellent communication and customer handling skills - Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions. - Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls. - Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations. - Experience in working in SLA based and 24/7 support model. - Experience in Change management procedures.Good to have:- Knowledge of JIRA ticketing tool - Knowledge of Slack - Knowledge of Confluence - Overall knowledge of Service now.


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