Incident manager
4 weeks ago
Roles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident lifecycle – detection, logging, categorization, prioritization, resolution, and closure.- Conduct detailed Root Cause Analysis (RCA) for high-severity incidents and drive implementation of permanent fixes.- Work closely with AWS cloud infrastructure teams to identify and resolve platform-level or configuration issues.- Collaborate with architecture and development teams to identify patterns, improve system reliability, and strengthen incident prevention strategies.- Develop and maintain incident management processes, playbooks, and metrics to improve response efficiency and reduce recurrence.- Manage communications and stakeholder expectations during critical incidents and post-incident reviews.- Participate in on-call rotations and ensure 24x7 support coverage as required.- Continuously drive improvements in monitoring, alerting, and automation to minimize incident impact and MTTR (Mean Time to Recovery).Required Skills & Qualifications:- 8–14 years of experience in Incident Management / Production Support / Site Reliability / IT Operations roles.- Strong experience in managing incidents within complex distributed architectures and cloud-based environments (AWS preferred).- Expertise in AWS services such as EC2, S3, Lambda, Cloud Watch, RDS, and related monitoring and logging tools.- Exposure to Redis and Elasticsearch for cache management, data indexing, and performance optimization.- Excellent communication and coordination skills to handle high-pressure situations and interact with senior stakeholders.- Proven ability to perform Root Cause Analysis (RCA) and implement corrective and preventive measures.- Experience with ITIL processes (Incident, Problem, Change Management).- Familiarity with tools such as Service Now, Jira, Cloud Watch, Pager Duty, etc.- Strong analytical and problem-solving skills with a proactive approach to issue resolution.- Ability to work in 24x7 production support environments and handle critical incident escalations effectively.
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the incident management...
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Devops + Incident Management
2 weeks ago
Delhi, India Zyoin Group Full timeJob Title: Devops + Incident ManagementExperience Range: 6 to 11 YearsSkills : Devops, Incident Management, L2 / L3 Support, Bash, CI/CD, Powershell, Fintech Exp.Job Location: BangaloreNotice - Immediate to 30 Days.Email ID: teamThis role is part of our Service Operations function that ensures the stability, resilience,and quality of IT services through...
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Major Incident Manager
1 week ago
Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident...
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Devops + Incident Management
1 week ago
New Delhi, India Zyoin Group Full timeJob Title: Devops + Incident Management Experience Range: 6 to 11 Years Skills : Devops, Incident Management, L2 / L3 Support, Bash, CI/CD, Powershell, Fintech Exp. Job Location: Bangalore Notice - Immediate to 30 Days. Email ID: himanshi@zyoin.comYour team This role is part of our Service Operations function that ensures the stability, resilience, and...
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Major Incident Manager
7 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
1 week ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
3 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Integrated Incident Manager
3 days ago
Delhi, India eAspire Technolabs Inc. Full timeJob Title:ITSM ManagerLocation:Kochi /Trivandrum|Position Type:Full-TimeJob Summary:We are looking for an experiencedITSM Managerto leadIncident Management ,Major Incident Management ,Problem Management , andAvailability Managementacross the enterprise. The role ensures service restoration, operational stability, and continuous service improvement through...
