Incident Manager
2 weeks ago
SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the incident management knowledge base. - Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries. - Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.Requirement:- Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents. - Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix. - Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service. - Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform. - Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO). - Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management. - Basic understanding of Linux and Kubernetes. - Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors.Qualifications:- Bachelor’s degree in Computer Science, Information Technology, or a related field. - Proven experience in incident management, preferably in a platform operations environment. - Strong understanding of ITIL or other incident management frameworks. - Excellent problem-solving and analytical skills. - Ability to work effectively under pressure and manage multiple priorities. - Strong communication and interpersonal skills. - Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA). - Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.Preferred - Female
-
Major Incident Manager
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS hiring!!Role: MIMLocation: BangaloreExperience: 4-6Must Have:• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)- Owneing the Major incident...
-
Devops + Incident Management
1 week ago
New Delhi, India Zyoin Group Full timeJob Title: Devops + Incident Management Experience Range: 6 to 11 Years Skills : Devops, Incident Management, L2 / L3 Support, Bash, CI/CD, Powershell, Fintech Exp. Job Location: Bangalore Notice - Immediate to 30 Days. Email ID: himanshi@zyoin.comYour team This role is part of our Service Operations function that ensures the stability, resilience, and...
-
Major Incident Manager
7 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
-
Major Incident Manager
1 week ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
-
Major Incident Manager
3 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
-
Incident manager
4 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
-
Incident Coordinator
2 weeks ago
New Delhi, India TECEZE Full timeJob Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
-
Integrated Incident Manager
3 days ago
New Delhi, India eAspire Technolabs Inc. Full timeJob Title:ITSM Manager Location:Kochi /Trivandrum|Position Type:Full-TimeJob Summary: We are looking for an experiencedITSM Managerto leadIncident Management ,Major Incident Management ,Problem Management , andAvailability Managementacross the enterprise. The role ensures service restoration, operational stability, and continuous service improvement through...
-
Incident Coordinator
1 week ago
New Delhi, India TECEZE Full timeJob Title:Incident CoordinatorLocation:Noida Experience:1-2 years Employment Type:Full-time | Immediate Joiner Job Summary: We are seeking a proactive and detail-orientedIncident Coordinatorto join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
-
Incident Coordinator
4 weeks ago
New Delhi, India TECEZE Full timeIncident Coordinator Location:Noida Experience:1-2 years Employment Type:Full-time Shift:24x7 Rotational Shifts About the Role We are seeking a proactive and detail-orientedIncident Coordinator (L1)to join our team supportingGenpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and...
