Incident Coordinator
4 weeks ago
Incident Coordinator Location:Noida Experience:1-2 years Employment Type:Full-time Shift:24x7 Rotational Shifts About the Role We are seeking a proactive and detail-orientedIncident Coordinator (L1)to join our team supportingGenpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and ensuring timely resolution of IT issues as per standard operating procedures (SOPs). Key Responsibilities Monitor system alerts and generate corresponding incident tickets. Log and update tickets accurately in the system, maintaining detailed notes throughout the incident lifecycle. Collect and share system logs as per SOPs with L2 / Incident Management teams. Coordinate and follow up with internal teams for ticket updates and action items. Log tickets with external service providers and facilitate communication between stakeholders. Host and manage conference bridges for critical incidents with all concerned parties. Raise and manage change tickets using defined templates. Coordinate with ISPs / OEM Field Engineers (FEs) for site access, approvals, and logistics. Oversee RMA (Return Material Authorization) process — including arrival and return coordination. Execute service requests (SRs) in line with SOPs. Generate and share periodic reports with relevant teams. Qualifications & Skills Education: Technical GraduateOR3-year Diploma in Electronics & Telecommunication / Computer Engineering OR Graduate with 1-2years of relevant IT support coordination experience (ITES/BPO preferred) Certifications: ITIL v3 or v4 Foundation – Trained / Certified candidates preferred Skills: Strong communication and coordination skills Experience in ticketing tools and ITSM processes Ability to multitask and work effectively in 24x7 operations
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Incident Coordinator L1
4 weeks ago
New Delhi, India TECEZE Full timeIncident Coordinator (L1) – Genpact (Onsite)Location: Pune / JaipurExperience: 1-2 yearsEmployment Type: Full-timePayroll: TecezeShift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets,...
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Incident Coordinator L1
4 weeks ago
New Delhi, India TECEZE Full timeIncident Coordinator (L1) – Genpact (Onsite) Location:Pune / Jaipur Experience:1-2 years Employment Type:Full-time Payroll:Teceze Shift:24x7 Rotational Shifts About the Role We are seeking a proactive and detail-orientedIncident Coordinator (L1)to join our team supportingGenpact . The role involves monitoring system alerts, managing incident tickets,...
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the incident management...
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Lead Engineer
17 hours ago
New Delhi, India PepsiCo Full timeOverviewPepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time,...
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Incident Response Coordinator
3 weeks ago
Delhi, Kolkata, Mumbai, India Proarch Technology Services Full timeJob Description - Coordinate the investigation, containment, recovery, and remediation of cybersecurity incidents, collaborating with IT, legal, communications, and third parties as needed - Serve as the primary contact during incidents, providing status updates and coordinating activities with leadership, internal teams, and external partners - Monitor and...
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Major Incident Manager
7 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
1 week ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
3 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Devops + Incident Management
1 week ago
New Delhi, India Zyoin Group Full timeJob Title: Devops + Incident Management Experience Range: 6 to 11 Years Skills : Devops, Incident Management, L2 / L3 Support, Bash, CI/CD, Powershell, Fintech Exp. Job Location: Bangalore Notice - Immediate to 30 Days. Email ID: himanshi@zyoin.comYour team This role is part of our Service Operations function that ensures the stability, resilience, and...
