Incident Coordinator
3 days ago
Incident Coordinator Location:Noida Experience:1-2 years Employment Type:Full-time Shift:24x7 Rotational Shifts About the Role We are seeking a proactive and detail-orientedIncident Coordinator (L1)to join our team supportingGenpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and ensuring timely resolution of IT issues as per standard operating procedures (SOPs). Key Responsibilities Monitor system alerts and generate corresponding incident tickets. Log and update tickets accurately in the system, maintaining detailed notes throughout the incident lifecycle. Collect and share system logs as per SOPs with L2 / Incident Management teams. Coordinate and follow up with internal teams for ticket updates and action items. Log tickets with external service providers and facilitate communication between stakeholders. Host and manage conference bridges for critical incidents with all concerned parties. Raise and manage change tickets using defined templates. Coordinate with ISPs / OEM Field Engineers (FEs) for site access, approvals, and logistics. Oversee RMA (Return Material Authorization) process — including arrival and return coordination. Execute service requests (SRs) in line with SOPs. Generate and share periodic reports with relevant teams. Qualifications & Skills Education: Technical GraduateOR3-year Diploma in Electronics & Telecommunication / Computer Engineering OR Graduate with 1-2years of relevant IT support coordination experience (ITES/BPO preferred) Certifications: ITIL v3 or v4 Foundation – Trained / Certified candidates preferred Skills: Strong communication and coordination skills Experience in ticketing tools and ITSM processes Ability to multitask and work effectively in 24x7 operations
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Incident Coordinator L1
5 days ago
New Delhi, India TECEZE Full timeIncident Coordinator (L1) – Genpact (Onsite)Location: Pune / JaipurExperience: 1-2 yearsEmployment Type: Full-timePayroll: TecezeShift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets,...
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Incident Coordinator L1
6 days ago
New Delhi, India TECEZE Full timeIncident Coordinator (L1) – Genpact (Onsite) Location:Pune / Jaipur Experience:1-2 years Employment Type:Full-time Payroll:Teceze Shift:24x7 Rotational Shifts About the Role We are seeking a proactive and detail-orientedIncident Coordinator (L1)to join our team supportingGenpact . The role involves monitoring system alerts, managing incident tickets,...
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Incident Manager
2 weeks ago
New Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. - Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. - Manage the end-to-end incident...
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Incident Response Analyst
2 weeks ago
New Delhi, India Vontier Full timeHi,As the Information Security Senior Global Incident Response Analyst, you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
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Incident Response Analyst
3 weeks ago
New Delhi, India Vontier Full timeHi,As theInformation Security Senior Global Incident Response Analyst , you will play a critical role in the organization's cybersecurity efforts. The position is responsible for acting as a senior analyst during security incidents, coordinating efforts with various members of the Incident Response Team, ensuring Preparation, Identification, Containment,...
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Incident Manager
2 weeks ago
New Delhi, India Adani Enterprises Limited Full timeThe Security Operations & Incident Response professional will be responsible for orchestrating enterprise-wide incident response strategies across both OT and IT environments. The role demands deep operational expertise, the ability to coordinate with threat intelligence, forensics, red/blue teams, and the vision to continuously evolve detection and response...
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Incident Recovery Lead
2 weeks ago
New Delhi, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...
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Incident Recovery Lead
3 weeks ago
New Delhi, India Rakuten Symphony Full timeWe are looking for a highly capable and technically adeptIncident Recovery Leadto drive end-to-end management and resolution of Major & critical incidents across ourOpen RANandcloud-native 5G coreinfrastructure. You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU, CU,...
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Incident Manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
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Incident Manager
2 weeks ago
Delhi, India Talentoj Full timeRoles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...
