Incident Coordinator L1
5 days ago
Incident Coordinator (L1) – Genpact (Onsite)Location: Pune / JaipurExperience: 1-2 yearsEmployment Type: Full-timePayroll: TecezeShift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and ensuring timely resolution of IT issues as per standard operating procedures (SOPs).Key Responsibilities- Monitor system alerts and generate corresponding incident tickets. - Log and update tickets accurately in the system, maintaining detailed notes throughout the incident lifecycle. - Collect and share system logs as per SOPs with L2 / Incident Management teams. - Coordinate and follow up with internal teams for ticket updates and action items. - Log tickets with external service providers and facilitate communication between stakeholders. - Host and manage conference bridges for critical incidents with all concerned parties. - Raise and manage change tickets using defined templates. - Coordinate with ISPs / OEM Field Engineers (FEs) for site access, approvals, and logistics. - Oversee RMA (Return Material Authorization) process — including arrival and return coordination. - Execute service requests (SRs) in line with SOPs. - Generate and share periodic reports with relevant teams.Qualifications & Skills- Education: - Technical Graduate OR 3-year Diploma in Electronics & Telecommunication / Computer Engineering - OR Graduate with 1-2years of relevant IT support coordination experience (ITES/BPO preferred) - Certifications: - ITIL v3 or v4 Foundation – Trained / Certified candidates preferred - Skills: - Strong communication and coordination skills - Experience in ticketing tools and ITSM processes - Ability to multitask and work effectively in 24x7 operations
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Incident Coordinator
3 days ago
New Delhi, India TECEZE Full timeIncident Coordinator Location:Noida Experience:1-2 years Employment Type:Full-time Shift:24x7 Rotational Shifts About the Role We are seeking a proactive and detail-orientedIncident Coordinator (L1)to join our team supportingGenpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and...
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New Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeTechnical Lead – Incident/Process Management Experience: 8 Years Locaiton: Bangalore Technical Lead – Incident/Process ManagementRole Overview: Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key...
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Technical Lead – Incident
1 week ago
New Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeTechnical Lead – Incident & Process Management | SDWAN, WLAN, Cisco, FortigateExperience: 8 YearsLocaiton: BangaloreRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key Responsibilities:•...
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Endpoint Security Engineer
1 week ago
New Delhi, India Sattrix Information Security Full timeDevice Management (Endpoint) Support Engineers – L1 & L2 Location: Chennai, Hyderabad and Mumbai Mode: work from office (5 days) Shifts: Rotational Shifts (24x7) Budget - L1: 6-7 LPA; L2: 15-18 LPASkills required (End Point Security): Sentinal One Carbon Black Aruba - NAC DAM - Imperva DSF - ImpervaJob Overview: We are looking forDevice Management L1 and...
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Endpoint Security Engineer
2 weeks ago
New Delhi, India Sattrix Information Security Full timeDevice Management (Endpoint) Support Engineers – L1 & L2Location: Chennai, Hyderabad and MumbaiMode: work from office (5 days)Shifts: Rotational Shifts (24x7)Budget - L1: 6-7 LPA; L2: 15-18 LPASkills required (End Point Security):- Sentinal One - Carbon Black - Aruba - NAC - DAM - Imperva - DSF - ImpervaJob Overview:We are looking for Device Management L1...
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Technical Lead – Incident
1 week ago
Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeTechnical Lead – Incident & Process Management | SDWAN, WLAN, Cisco, FortigateExperience: 8 YearsLocaiton: BangaloreRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key Responsibilities:•...
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Network Engineer-l1
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New Delhi, India NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
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L1 Support
2 weeks ago
New Delhi, India TECEZE Full timeJob Role: L1 Support Location: Bangalore Experience : 2+ years Work mode: Onsite / Full TimeKey Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support: • Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. • Execute assigned tickets,...
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SOC Analyst
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New Delhi, India NTT DATA Full timeJob Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
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SOC Analyst
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New Delhi, India NTT DATA Full timeJob Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day...
