Incident Coordinator L1

4 weeks ago

New Delhi, India TECEZE Full time

Incident Coordinator (L1) – Genpact (Onsite)Location: Pune / JaipurExperience: 1-2 yearsEmployment Type: Full-timePayroll: TecezeShift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and ensuring timely resolution of IT issues as per standard operating procedures (SOPs).Key Responsibilities- Monitor system alerts and generate corresponding incident tickets. - Log and update tickets accurately in the system, maintaining detailed notes throughout the incident lifecycle. - Collect and share system logs as per SOPs with L2 / Incident Management teams. - Coordinate and follow up with internal teams for ticket updates and action items. - Log tickets with external service providers and facilitate communication between stakeholders. - Host and manage conference bridges for critical incidents with all concerned parties. - Raise and manage change tickets using defined templates. - Coordinate with ISPs / OEM Field Engineers (FEs) for site access, approvals, and logistics. - Oversee RMA (Return Material Authorization) process — including arrival and return coordination. - Execute service requests (SRs) in line with SOPs. - Generate and share periodic reports with relevant teams.Qualifications & Skills- Education: - Technical Graduate OR 3-year Diploma in Electronics & Telecommunication / Computer Engineering - OR Graduate with 1-2years of relevant IT support coordination experience (ITES/BPO preferred) - Certifications: - ITIL v3 or v4 Foundation – Trained / Certified candidates preferred - Skills: - Strong communication and coordination skills - Experience in ticketing tools and ITSM processes - Ability to multitask and work effectively in 24x7 operations

  • Incident Coordinator

    4 weeks ago

    New Delhi, India TECEZE Full time

    Incident Coordinator Location:Noida Experience:1-2 years Employment Type:Full-time Shift:24x7 Rotational Shifts About the Role We are seeking a proactive and detail-orientedIncident Coordinator (L1)to join our team supportingGenpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and...

  • Incident Coordinator

    2 weeks ago

    New Delhi, India TECEZE Full time

    Job Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...

  • Incident Coordinator

    1 week ago

    New Delhi, India TECEZE Full time

    Job Title:Incident CoordinatorLocation:Noida Experience:1-2 years Employment Type:Full-time | Immediate Joiner Job Summary: We are seeking a proactive and detail-orientedIncident Coordinatorto join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...

  • IDM Engineer

    3 days ago

    New Delhi, India Sattrix Information Security Full time

    Device Management (IDM) Support Engineers – L1 & L2 Location: Chennai Education:B.E. / B.Tech / MCA Experience: L1 -2–4 years (1 year in Security Device Management) L2 -4–6 years (5 years in Security Device Management) Budget: L1- 6-7 LPA L2- 15-18 LPASkills required - IDM (combination of any 2/3): Forcepoint - DLP RSA FIM - Trellix/Tripwire Seclore...

  • Bilingual L1 Support Lead

    7 days ago

    New Delhi, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Job Title: Bilingual L1 Support LeadLocation: Japan Experience: 5+ Years Japanese Proficiency: JLPT N3 / N2 (Mandatory)Job Description:We are seeking a Bilingual L1 Support Lead to provide first-level technical support, manage user tickets, and coordinate with internal IT teams. The ideal candidate should be able to communicate effectively in both Japanese...

  • Bilingual L1 Support Lead

    1 week ago

    New Delhi, India NEXWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Job Title: Bilingual L1 Support Lead Location: Japan Experience: 5+ Years Japanese Proficiency: JLPT N3 / N2 (Mandatory)Job Description:We are seeking a Bilingual L1 Support Lead to provide first-level technical support, manage user tickets, and coordinate with internal IT teams. The ideal candidate should be able to communicate effectively in both Japanese...

  • Linux Administrator L1

    7 days ago

    New Delhi, India Jio Platforms Limited (JPL) Full time

    Linux Support Engineer (L1)Detail RequirementLocation Navi-Mumbai, Maharashtra Experience:1 – 4 Yearsin Technical Support or System AdminReports toTeam Lead, Linux SupportRole Summary: We are looking for aLinux Support Engineer (L1)to be the first point of contact for technical issues. You will be responsible forsystem monitoring, initial alert triage, and...

  • Network Engineer L1

    1 week ago

    New Delhi, India Team1 Consulting Full time

    About Company: Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with...

  • Network Engineer L1

    7 days ago

    New Delhi, India Team1 Consulting Full time

    About Company: Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with...

  • Backup Administrator L1

    6 days ago

    New Delhi, India Jio Platforms Limited (JPL) Full time

    Job DescriptionRole: Backup Administrator L1 Location: Navi MumbaiRole Summary The Backup Administrator L1 is responsible for thedaily operational execution, monitoring, and first-level incident supportfor the enterprise backup infrastructure. This role ensures the successful completion of backup jobs and handles basic restoration requests.Key...