Linux Administrator L1

1 day ago


New Delhi, India Jio Platforms Limited (JPL) Full time

Linux Support Engineer (L1)Detail RequirementLocation Navi-Mumbai, Maharashtra Experience:1 – 4 Yearsin Technical Support or System AdminReports toTeam Lead, Linux SupportRole Summary: We are looking for aLinux Support Engineer (L1)to be the first point of contact for technical issues. You will be responsible forsystem monitoring, initial alert triage, and resolving common operational incidentsto ensure system stability and performance in a fast-paced environment.Key Responsibilities: Monitoring & Triage:Proactively monitor system health (e.g., using OMI), acknowledge alerts, and perform first-line investigation and diagnosis to assess priority. Incident Resolution:Resolve common Level 1 issues independently (e.g., service restarts, disk space cleanup, user management, log analysis). Escalation:Escalate complex incidents to L2/L3 engineers with clear, detailed initial findings. System Maintenance:Execute standard operational procedures, including user administration, basic server provisioning, and followingpatch managementprocedures for OS security compliance. Documentation:Create and maintain detailed documentation and contribute to the team's knowledge base.Required Skills & Qualifications: Experience:2–3 years in technical support or system administration. Linux Fundamentals:Hands-on experience with major distributions ( RHEL, SUSE, Ubuntu ). Core Commands:Understanding of fundamental commands for file/process management ( grep, awk, sed ) and Linux filesystem hierarchy/permissions. Troubleshooting:Logical, problem-solving mindset and familiarity with using aticketing system . Communication:Excellent written and verbal English skills to communicate technical concepts clearly.Preferred Qualifications: Basic knowledge ofnetworking concepts(TCP/IP, DNS). Exposure toscripting(Bash, Python) or core services (SSH, Apache). Relevant Linux certification (e.g.,RHCE ). Experience in a 24/7 shift environment.


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