Incident Coordinator
1 week ago
Job Title:Incident CoordinatorLocation:Noida Experience:1-2 years Employment Type:Full-time | Immediate Joiner Job Summary: We are seeking a proactive and detail-orientedIncident Coordinatorto join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and service providers, and ensuring smooth communication throughout the incident lifecycle. This role demands strong organizational, communication, and multitasking skills to maintain service continuity and meet defined SLAs. Key Responsibilities: Monitor system alerts and ensure timelyticket loggingfor all incidents. Collect and share logs with L2/Incident Management teams as per definedSOPs. Manage incident tickets throughout their lifecycle — including updates, note logging, and closure. Coordinate and follow up withcross-functional teamsto track progress and obtain status updates. Log tickets withservice providersand facilitate communication for quick resolution. Facilitate conference bridgeswith all relevant stakeholders during major incidents. RaiseChange Requestsfollowing approved templates and processes. Align and coordinate withISPs/OEMsand manage field engineer access approvals (Data Centre Leads, Site Leads, Logistics). ManageRMA (Return Material Authorization)— coordinate arrival and return logistics. ExecuteService Requests (SRs)as per SOP guidelines. Extract and share operational and incident reports with relevant teams. Qualifications & Skills: Education: Technical Graduate OR 3-Year Diploma in Electronics & Telecommunication / Computer Engineering OR Graduate with 1–2 years of experience in IT Support Coordination (ITES/BPO environment preferred). Certifications: ITIL v3 or v4 Foundation (Trained/Certified preferred). Skills Required: Good understanding ofIncident Managementprocesses and ITIL framework. Strong communication, coordination, and analytical skills. Familiarity withticketing tools and monitoring systems. Ability to handle multiple incidents and coordinate efficiently under pressure.
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Incident Coordinator L1
4 weeks ago
New Delhi, India TECEZE Full timeIncident Coordinator (L1) – Genpact (Onsite)Location: Pune / JaipurExperience: 1-2 yearsEmployment Type: Full-timePayroll: TecezeShift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets,...
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Incident Coordinator L1
4 weeks ago
New Delhi, India TECEZE Full timeIncident Coordinator (L1) – Genpact (Onsite) Location:Pune / Jaipur Experience:1-2 years Employment Type:Full-time Payroll:Teceze Shift:24x7 Rotational Shifts About the Role We are seeking a proactive and detail-orientedIncident Coordinator (L1)to join our team supportingGenpact . The role involves monitoring system alerts, managing incident tickets,...
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the incident management...
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Lead Engineer
17 hours ago
New Delhi, India PepsiCo Full timeOverviewPepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time,...
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Incident Response Coordinator
3 weeks ago
Delhi, Kolkata, Mumbai, India Proarch Technology Services Full timeJob Description - Coordinate the investigation, containment, recovery, and remediation of cybersecurity incidents, collaborating with IT, legal, communications, and third parties as needed - Serve as the primary contact during incidents, providing status updates and coordinating activities with leadership, internal teams, and external partners - Monitor and...
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Major Incident Manager
7 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
1 week ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
3 days ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Devops + Incident Management
1 week ago
New Delhi, India Zyoin Group Full timeJob Title: Devops + Incident Management Experience Range: 6 to 11 Years Skills : Devops, Incident Management, L2 / L3 Support, Bash, CI/CD, Powershell, Fintech Exp. Job Location: Bangalore Notice - Immediate to 30 Days. Email ID: himanshi@zyoin.comYour team This role is part of our Service Operations function that ensures the stability, resilience, and...
