Technical Lead – Incident/Process Management(Location: Bangalore)

22 hours ago


Delhi, India DigiHelic Solutions Pvt. Ltd. Full time
Technical Lead – Incident/Process Management
Experience: 8 Years
Locaiton: Bangalore
Technical Lead – Incident/Process Management
Role Overview:
Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.
Key Responsibilities:
• Drive operational processes (incident, change, problem management).
• Lead cross-domain incidents and operational crisis management.
• Ensure proactive service operations and continual improvement initiatives.
• Coordinate team schedules to cover 24x7 support.
• Coach L1/L2 engineers in technical and behavioral skills.
• Manage relationships with partner companies and escalations.
• Conduct root cause and impact analyses for major incidents.
Skills & Qualifications:
• 8+ years in incident/process management or technical lead role in ICT
• Expert knowledge: SDWAN, WLAN, routing, switching, firewalls (Cisco & Fortigate)
• ITIL principles, operational governance experience
• Strong leadership, analytical, and problem-solving skills
• Effective communication with internal teams and customers (English)

  • Delhi, India DigiHelic Solutions Pvt. Ltd. Full time

    Technical Lead – Incident/Process ManagementExperience: 8 YearsLocaiton: BangaloreTechnical Lead – Incident/Process ManagementRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key...

  • Incident Manager

    1 week ago


    Delhi, India Insight Global Full time

    Required Skills- 5+ years of experience as an incident manager- Strong ITSM experience (incident, change, and problem management)- Proven ability to provide solutions for optimization and process improvement around ITSM and reoccurring incidents- Experience with daily operational incident tickets (not major incidents)- Service Now experience for managing...

  • Incident Manager

    1 week ago


    Delhi, India Insight Global Full time

    Required Skills- 5+ years of experience as an incident manager- Strong ITSM experience (incident, change, and problem management)- Proven ability to provide solutions for optimization and process improvement around ITSM and reoccurring incidents- Experience with daily operational incident tickets (not major incidents)- Service Now experience for managing...


  • Delhi, India Nextbridge IT Solutions Full time

    Role OverviewWe are seeking an experienced L3 Infrastructure Engineer to join our IT Operations team with a focus on Major Incident Management (MIM), incident request management, and rapid response for Priority-1 (P1) incidents. This role requires deep technical expertise in server, network, and virtualization technologies, strong troubleshooting skills, and...


  • Delhi, India Nextbridge IT Solutions Full time

    Role OverviewWe are seeking an experienced L3 Infrastructure Engineer to join our IT Operations team with a focus on Major Incident Management (MIM), incident request management, and rapid response for Priority-1 (P1) incidents. This role requires deep technical expertise in server, network, and virtualization technologies, strong troubleshooting skills, and...

  • Incident response

    2 days ago


    Delhi, Gurugram, NCR, New Delhi, India Deloitte Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesOverall experience of at least 5+ years in SIEM monitoring and Cyber security Incident response and Management.Core Incident Response Knowledge: Deep understanding of the incident response lifecycle, cyber kill chain, and MITRE ATT&CK framework.Operating Systems: Expertise in Windows, Active Directory, DNS, and Linux platforms.SIEM...


  • Delhi, India Movate Full time

    IT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote...


  • Delhi, India Nextbridge IT Solutions Full time

    Role OverviewWe are seeking an experienced L3 Infrastructure Engineer to join our IT Operations team with a focus on Major Incident Management (MIM), incident request management, and rapid response for Priority-1 (P1) incidents. This role requires deep technical expertise in server, network, and virtualization technologies, strong troubleshooting skills, and...


  • Delhi, India Ranger Technical Resources Full time

    Position Summary: Our partner, a global enterprise unifying its platforms into a single integrated ecosystem, is seeking a Business Applications Manager to lead enterprise systems across SAP, Salesforce, Azure, analytics, and core infrastructure. You will oversee application operations, incident response, and enhancements while guiding architecture and...


  • Delhi, India Nextbridge IT Solutions Full time

    Role OverviewWe are seeking an experienced L3 Infrastructure Engineer to join our IT Operations team with a focus on Major Incident Management (MIM), incident request management, and rapid response for Priority-1 (P1) incidents. This role requires deep technical expertise in server, network, and virtualization technologies, strong troubleshooting skills, and...