Technical Lead – Incident/Process Management(Location: Bangalore)

3 days ago


New Delhi, India DigiHelic Solutions Pvt. Ltd. Full time

Technical Lead – Incident/Process Management Experience: 8 Years Locaiton: Bangalore Technical Lead – Incident/Process ManagementRole Overview: Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key Responsibilities: • Drive operational processes (incident, change, problem management). • Lead cross-domain incidents and operational crisis management. • Ensure proactive service operations and continual improvement initiatives. • Coordinate team schedules to cover 24x7 support. • Coach L1/L2 engineers in technical and behavioral skills. • Manage relationships with partner companies and escalations. • Conduct root cause and impact analyses for major incidents.Skills & Qualifications: • 8+ years in incident/process management or technical lead role in ICT • Expert knowledge: SDWAN, WLAN, routing, switching, firewalls (Cisco & Fortigate) • ITIL principles, operational governance experience • Strong leadership, analytical, and problem-solving skills • Effective communication with internal teams and customers (English)



  • Delhi, India DigiHelic Solutions Pvt. Ltd. Full time

    Technical Lead – Incident/Process ManagementExperience: 8 YearsLocaiton: BangaloreTechnical Lead – Incident/Process ManagementRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key...

  • Incident Manager

    3 days ago


    New Delhi, India Talentoj Full time

    Roles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. - Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. - Manage the end-to-end incident...

  • Incident Recovery Lead

    24 hours ago


    New Delhi, India Rakuten Symphony Full time

    We are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...


  • New Delhi, India Rakuten Symphony Full time

    We are looking for a highly capable and technically adeptIncident Recovery Leadto drive end-to-end management and resolution of Major & critical incidents across ourOpen RANandcloud-native 5G coreinfrastructure. You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU, CU,...

  • Incident Manager

    3 days ago


    New Delhi, India Adani Enterprises Limited Full time

    The Security Operations & Incident Response professional will be responsible for orchestrating enterprise-wide incident response strategies across both OT and IT environments. The role demands deep operational expertise, the ability to coordinate with threat intelligence, forensics, red/blue teams, and the vision to continuously evolve detection and response...

  • Incident Manager

    2 days ago


    Delhi, India Talentoj Full time

    Roles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...

  • Incident Manager

    2 days ago


    Delhi, India Talentoj Full time

    Roles and Responsibilities:- Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.- Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.- Manage the end-to-end incident...


  • New Delhi, India Genpact Full time

    Major Incident Manager (Escalation Management Team)Location: HyderabadExperience: 8-15 yearsImmediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...

  • Major Incident Manager

    21 hours ago


    New Delhi, India Genpact Full time

    Major Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...


  • New Delhi, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services!!We are hiring forMajor Incident SME!!Experience:4-6 years Location:Kolkata Date of Interview:08-Oct-2025(Wednesday) Mode of Interview:Virtual Required Technical Skillset: Excellent communication and customer handling skills Knowledge of investigation to determine the root cause of major incidents, identifying...