Client servicing manager

3 weeks ago

Bengaluru, India TIGI HR Full time
Job Tittle : Client Servicing Manager
Experience : 5+ Years
Location : Bangalore
delivering exceptional client service, ensuring that international relocations and assignments are handled smoothly
and efficiently. The ideal candidate will have strong experience in client management, a thorough understanding
of global mobility processes, and a commitment to delivering high-quality service.
Desired qualification-
➢ Minimum of 5-8 years of experience in client servicing or a related field, with a proven track record of
managing client relationships and service delivery.
➢ Excellent client management and communication skills, with the ability to build and maintain strong client
relationships.
➢ Proven ability to resolve complex issues and manage client expectations effectively.
➢ Strong organizational and multitasking skills, with attention to detail and a focus on service excellence.
➢ Must have experience in using google dashboards & MS Excel-Pivots
➢ Proficiency in global mobility software and systems is a plus.
The Client Accounts Manager is responsible for managing and enhancing client relationships. This role focuses on
Key Responsibilities:
1. Client Relationship Management:
➢ Serve as the primary point of contact for clients regarding global mobility services, ensuring a high
level of satisfaction and addressing any concerns or issues.
➢ Build and maintain strong relationships with clients, understanding their needs and providing
tailored solutions to meet their requirements.
➢ Proactively manage client expectations and deliverables, ensuring timely and effective service
delivery.
2. Service Delivery :
➢ Oversee the execution of global mobility services, including expatriate management, relocation,
immigration, and tax compliance.
➢ Coordinate with internal teams and external vendors to ensure seamless service delivery and
address any service-related issues.
➢ Monitor service levels and performance metrics, ensuring that client expectations and service
standards are met or exceeded.
3. Client Communication and Reporting:
➢ Prepare and deliver regular updates and reports to clients on the status of their global mobility
programs, including performance metrics and key milestones.
➢ Communicate effectively with clients to provide information, address concerns, and share insights
on global mobility matters.
➢ Gather and analyze client feedback to drive continuous improvement in service delivery and client
satisfaction.
4. Problem Resolution:
➢ Act as a key problem solver for client issues, managing complex situations and ensuring timely and
effective resolution.
➢ Implement and manage processes for handling client complaints and escalations, ensuring that
issues are resolved to the client’s satisfaction.
5. Process Improvement:
➢ Identify opportunities for process enhancements and work on initiatives to improve the efficiency
and effectiveness of client servicing operations.
➢ Collaborate with internal teams to implement best practices and innovative solutions to enhance
the client experience.
6. Team Collaboration and Support:
➢ Work closely with the global mobility operations team to ensure alignment and coordination in
service delivery.
➢ Provide guidance and support to team members on client-related matters, ensuring consistent and
high-quality service.
7. Compliance and Risk Management:
➢ Ensure that client servicing operations adhere to relevant international laws, regulations, and
company policies.
➢ Stay informed about changes in global mobility regulations and ensure compliance in client
servicing activities.
➢ Implement risk management practices to mitigate potential compliance and operational risks.
Additional Information:
• Some travel may be required to support client needs and attend relevant meetings or events

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