Client of Mancer | Head of Customer Service

4 hours ago


Bengaluru, India Client of Mancer Full time
Roles & responsibilities:Gain an understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment.Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.Take responsibility for the quality of work submitted and ensure the highest standards are maintained.Applying sound risk management practices by proactively identifying and responding to risks and reporting them as necessary.Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues.Raise operational continuous improvement suggestions identified while completing tasks.

Essential Skills:Highly energetic and dynamic professional who is always striving to do better for the customers.18+ Years of Experience in Customer Service, Contact Centre, Call Centre Operations in BFSIStrong attention to numbers – ability to focus on numerical data with precision, accuracy and thoroughness.



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