Head of Customer Service

21 hours ago


Greater Bengaluru Area, India Client of Mancer Full time

Roles & responsibilities:

  • Gain an understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment.
  • Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.
  • Take responsibility for the quality of work submitted and ensure the highest standards are maintained.
  • Applying sound risk management practices by proactively identifying and responding to risks and reporting them as necessary.
  • Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues.
  • Raise operational continuous improvement suggestions identified while completing tasks.

Essential Skills:

  • Highly energetic and dynamic professional who is always striving to do better for the customers.
  • 18+ Years of Experience in Customer Service, Contact Centre, Call Centre Operations in BFSI
  • Strong attention to numbers – ability to focus on numerical data with precision, accuracy and thoroughness.


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