Head of Customer Service
21 hours ago
Roles & responsibilities:
- Gain an understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment.
- Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.
- Take responsibility for the quality of work submitted and ensure the highest standards are maintained.
- Applying sound risk management practices by proactively identifying and responding to risks and reporting them as necessary.
- Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues.
- Raise operational continuous improvement suggestions identified while completing tasks.
Essential Skills:
- Highly energetic and dynamic professional who is always striving to do better for the customers.
- 18+ Years of Experience in Customer Service, Contact Centre, Call Centre Operations in BFSI
- Strong attention to numbers – ability to focus on numerical data with precision, accuracy and thoroughness.
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