
Customer Relationship Building Executive
3 days ago
Customer Service Advisor
DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product system process and policy knowledge
- Adhere to rostered timing scheduled shifts and activities
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
- Increase develop and retain customer base through relationship building and service
- Follow all contact center policies procedures code of conduct and legislative requirements
- Graduation degree in any discipline
- Fresher with 6 months - 2 years of experience
- Basic computer knowledge
- English reading and writing
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset
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