Experience Champion

7 days ago

Davangere, Karnataka, India beBeeCustomer Full time ₹ 1,45,28,000 - ₹ 2,11,36,000
Job Title: Senior CX Solutions Specialist

We are seeking a seasoned expert to spearhead our Customer Experience (CX) initiative at CustoBiz LLP.

  • The ideal candidate will possess profound knowledge in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • They will have a customer-centric mindset, hands-on experience with contact centre technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.
Must-Have Skills:
  • Extensive familiarity with Genesys CX UI / AWS Connect UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts enabling agents to access tools and information efficiently.
  • A deep understanding of UI/UX design principles for customer-facing platforms.
  • A proven track record in Customer Experience (CX) / Customer Centricity initiatives.
  • The ability to map, analyse, and improve customer journeys using insights and data.
Technology & Tools:
  • Genesys Cloud (primary expertise)
  • MWS (Middleware/Workforce Solutions)
  • AWS Connect, Google CCAI, Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker
  • Exposure to Genesys Copilot
Secondary Skills (Preferred):
  • Strong analytical and problem-solving skills with data-driven decision-making ability
  • Cross-functional collaboration with Product, Operations, and Technology teams
  • Excellent communication and stakeholder management skills
  • Knowledge of Agile methodologies and CX transformation frameworks
What We Offer:
  • Opportunity to work with leading CX technologies across global enterprises
  • Exposure to innovative projects in the Contact Center and Customer Experience domain
  • A flexible, remote-friendly work culture

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