Executive Director of Guest Experience

1 day ago

Davangere, Karnataka, India beBeeHospitality Full time ₹ 15,00,000 - ₹ 20,00,000
Housekeeping Operations Manager

About the Role:

This position is responsible for leading housekeeping operations to ensure impeccable cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces in line with our lifestyle club's standards and guest expectations. The role requires attention to detail, strong organizational skills, and close coordination with other departments to deliver a seamless and elevated guest experience through consistently high housekeeping standards.

Key Responsibilities:

  • Define and implement cleanliness, maintenance, and amenity standards across guest rooms and public areas, driving operational excellence and consistently superior guest experience.
  • Develop and manage SOPs in collaboration with Corporate Housekeeper.
  • Create structured checklists for daily, weekly, and monthly audits to ensure quality control.
  • Prepare and execute departmental operational and capital budgets effectively.

Facilitating Learning and Development:

  • Facilitate continuous on-the-job training in hygiene, grooming, and housekeeping techniques.
  • Conduct regular audits to assess team performance and identify areas for improvement.
  • Use the appraisal system to track staff development and training needs.

People Management:

  • Guide and motivate the team to deliver high service standards with ownership and pride.
  • Promote a culture of internal customer care, collaboration, and professionalism.
  • Lead staffing activities including recruitment, performance discussions, and recognition.

Business Acumen:

  • Manage inventory, asset control, and adherence to departmental budget limits.
  • Monitor consumption patterns to minimize wastage and ensure cost discipline.
  • Review and approve procurement samples to meet quality and operational standards.

Leadership and Compliance:

  • Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
  • Ensure department KPIs and goals are met in alignment with management directives.
  • Modify and improve housekeeping systems and procedures to drive service efficiency.

Occupational Health and Safety:

  • Champion the implementation and enforcement of OH&S standards across all operational areas.
  • Monitor safety risks, conduct regular safety drills, and update emergency response plans.
  • Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness.
  • Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices.

Requirements:

  • Graduate from a hospitality or equivalent institute
  • 10 years or more experience in Housekeeping, with leadership exposure in hospitality

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