Customer Success Champion

2 days ago

Davangere, Karnataka, India beBeeCustomerSuccess Full time ₹ 25,00,000 - ₹ 35,00,000

Unlock the potential of our dynamic team as a seasoned professional who excels in post-sales customer journeys.

We are looking for an exceptional individual to own and coordinate across teams to ensure smooth execution of orders, provide timely updates to customers, and champion customer satisfaction across all touchpoints.

The ideal candidate will be responsible for acting as the primary point of contact for customers post-sale, understanding their requirements and ensuring accurate internal communication.

Key responsibilities include:

  • Customer Coordination & Support: Provide proactive support, conducting post-delivery follow-ups to gather feedback and identify areas of improvement.
  • Order Tracking & Communication: Share regular shipment updates, delivery timelines, and documentation status with customers, proactively informing them of any delays or deviations, with timely resolutions.
  • Internal Collaboration: Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables, ensuring customer priorities are reflected in internal decision-making and processes.
  • Process Definition & Improvement: Design and implement scalable processes to enhance the customer experience, creating SOPs and customer playbooks for internal teams to ensure consistent support.
  • Documentation & Compliance: Ensure timely and accurate documentation (invoices, B/Ls, COAs, etc.) is shared with customers, collaborating with compliance teams to meet export/import regulations as needed.

What We Offer

In this role, you will have the opportunity to work with a highly ambitious team, comprising alumni from top institutions with extensive experience working in startups and multinational companies. Our goal is to create a team of A-players and rockstars in all roles.

This is a unique chance to make a meaningful impact and contribute to the growth of our organization.

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