Customer Success Software Specialist

2 days ago

Davangere, Karnataka, India beBeeSoftware Full time ₹ 15,00,000 - ₹ 25,00,000
Product Specialist Position Overview

We are seeking a skilled Product Specialist to play a pivotal role in customer success.

Key Responsibilities:
  • Technical Support: Provide assistance and troubleshooting to customers, resolving issues related to software installation, licensing, and runtime to ensure minimal downtime.
  • Product Ownership: Define and own the long-term vision for IT-facing components, proposing and prioritizing key feature improvements.
  • Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with business goals and customer needs.
  • Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.
Requirements:
  • Bachelor's degree in Information Technology, Engineering, Computer Science, or similar technical fields.
  • Relevant experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity.
  • Experience with software installation, licensing management tools, and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills in English.

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