Customer Acquisition Specialist

7 days ago

Davangere, Karnataka, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

Customer Retention and Acquisition Specialist

">Job Description:

We are seeking a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. In this role, you will be responsible for contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.

This position involves tracking follow-ups, monitoring outcomes, and generating reports on key metrics like conversions and account actions. You will work closely with our team to identify areas of improvement and develop strategies to enhance customer satisfaction and retention rates.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key performance indicators such as conversion rates from trials to purchases and accounts suspended due to non-response.

Requirements:

  • Advanced knowledge of Microsoft Excel software is required.
  • BASIC knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.

About Our Company Culture:

We value diversity, creativity, and flexibility in our workplace. We strive to foster an inclusive environment where everyone feels valued and supported. Our company uses cutting-edge technologies to stay ahead of the curve and provide innovative solutions to our customers.

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