Customer Relationship Specialist

1 week ago

Davangere, Karnataka, India beBeeCustomerRelationship Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Customer Relationship Specialist

We are seeking a highly motivated and customer-focused professional to join our team as a CUSTOMER RELATIONSHIP SPECIALIST. This role is an excellent opportunity for individuals looking to establish themselves in the real estate and housing sector.

  • This position will act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  • The ideal candidate will build and maintain strong relationships with customers, ensuring high satisfaction levels.
  • Responsibilities include assisting in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaboration with sales, CRM, and legal teams is required to streamline customer communication.
  • This role also involves tracking customer interactions using CRM software and maintaining detailed records.
  • Addressing and resolving customer complaints efficiently while ensuring a positive customer experience is key.
  • Customer feedback analysis and insights for service improvement are essential.
  • This role requires compliance with industry best practices and regulatory requirements.

To be successful, candidates must possess a Bachelor's degree in Business Administration, Marketing, or a related field, along with 2+ years of experience in customer relationship management, preferably in real estate or housing projects.

Key qualifications include strong interpersonal and negotiation skills, excellent verbal and written communication skills, proficiency in CRM software and Microsoft Office tools, and an analytical mindset with the ability to interpret customer data and market trends.

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