Client Relationship Specialist

5 days ago

Davangere, Karnataka, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

About this Role

We are looking for a skilled professional to provide exceptional service to our customers across the country.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. They will be proactive, empathetic, and confident in their interactions with customers, with a strong focus on building long-term relationships and driving sales growth.

Key Responsibilities:

  • Provide first-line support to customers on their day-to-day general enquiries on products and services
  • Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities
  • Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly
  • Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer's requests

Benefits:

  • Opportunity to work with a global leader in the textile industry
  • Collaborative and dynamic team environment
  • Training and development opportunities to enhance your skills and knowledge

Requirements:

  • Freshers and previous experience in customer service is preferred
  • Excellent communication, collaboration, interpersonal and influential skills
  • A proactive and 'can do'/problem solving approach
  • Ability to handle customers with empathy and confidence and understand customer needs & pain points

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