Luxury Client Relationship Manager

4 days ago

Davangere, Karnataka, India beBeeClientRelationship Full time ₹ 4,50,000 - ₹ 6,00,000

About us: A luxury jewelry brand with a legacy spanning over 40 years, blending tradition with contemporary artistry to offer finely crafted pieces celebrating heritage and sophistication.

We're seeking a proactive client relationship manager to manage relationships and ensure exceptional experiences for our luxury clientele. The ideal candidate thrives in a client-focused environment, is organized, and contributes to daily execution and long-term improvements in client engagement.

Key Responsibilities:

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain accurate records of customer orders, details, and communication logs.
  • Plan and execute client retention campaigns.
  • Track and analyze client interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.
  • Collaborate with sales, marketing, and production teams to resolve client queries.
  • Build strong relationships with high-value clients.
  • Report on client trends, feedback, and loyalty metrics to leadership.

Requirements:

  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Client-focused, organized, proactive, and solution-driven.

Benefits:

  • Work with a prestigious luxury jewelry brand and high-value clientele.
  • Contribute to enhancing client journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

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