Client Engagement Specialist

2 days ago

Davangere, Karnataka, India beBeeEngagement Full time US$ 50,000 - US$ 75,000

We're seeking a highly skilled Client Engagement Specialist to provide exceptional client service, drive sales, and ensure seamless client experiences from initial inquiry to long-term relationship management.

About the Role
  • As the primary point of contact for clients, you'll serve as an expert guide and timely responder during regular business hours.
  • You'll address client concerns, resolve issues efficiently, and enhance client satisfaction and retention.

The ideal candidate will have:

  • A strong track record of success in multinational client-facing environments with executive-level clients.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.

We offer a dynamic work environment where you'll collaborate with internal teams to ensure cohesive client management and support. If you're eager to learn, adapt quickly, and thrive in a fast-paced team-oriented setting, we'd love to hear from you

Key Responsibilities
  • Serve as primary point of contact for US-based clients, providing expert guidance and timely responses during East Coast hours (Monday to Friday).
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all queries are addressed and take end-to-end ownership.
  • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Consistently meet or exceed individual and team success goals.
  • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in developing and updating client-facing materials, such as FAQs and product guides.
  • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Own reporting and insights on client engagement, product performance, and market trends, as needed.
What We Offer
  • An ownership mindset and a client-first approach for delivering outstanding service.
  • Agility to work with global stakeholders across time zones.
  • A proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.

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