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Customer Engagement Specialist

2 weeks ago

Davangere, Karnataka, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Success Associate

We are seeking a highly motivated and customer-centric individual to join our organization as a Customer Success Associate.

The ideal candidate will be responsible for engaging with customers proactively to provide exceptional service and support.

About the Role:
  • Proactively engage with customers to understand their needs and preferences, providing tailored solutions to enhance their experience.
  • Collaborate with cross-functional teams to ensure smooth onboarding and ongoing support, driving customer satisfaction and retention.
  • Respond to customer queries and resolve issues efficiently, leveraging strong communication and problem-solving skills.
  • Identify opportunities for upselling and cross-selling, utilizing sales acumen and knowledge of products or services.
  • Maintain accurate records of customer interactions and feedback, using this information to inform future customer engagement strategies.
Requirements:
  • Graduate in any field.
  • Excellent communication skills in English and Hindi, with no MTI/RTI, grammatical, or pronunciation errors.
  • Strong interpersonal skills, with a customer-first approach.
  • Fresher and experienced candidates are welcome to apply.
  • Preferred: Experience in Insurance and/or customer-facing sales roles.
Interview Process:
  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round
Benefits:
  • Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
  • 6 days a week.