Digital Experience Strategist

2 days ago

Davangere, Karnataka, India beBeeDigital Full time ₹ 17,50,000 - ₹ 22,50,000
Lead Digital Customer Experience

The ideal candidate will have a proven track record in delivering exceptional customer experiences across web and mobile platforms. They will be responsible for owning the customer experience, translating business and product vision into sprint-ready deliverables, governing releases across mobile and web, ensuring integration readiness with backend APIs, and championing customer experience across the entire digital lifecycle.

Product & Delivery Ownership
  • Define and own the roadmap for digital CX across web and mobile platforms
  • Translate product requirements into backlog items and sprint deliverables
  • Drive sprint planning, backlog grooming, UAT, and production releases
  • Ensure feature parity and phased rollouts across iOS, Android, iPadOS, and web
Tech Readiness & System Integration
  • Validate technical feasibility and break down requirements for engineering teams
  • Work with developers on API contracts, secure integrations, and performance optimisation
  • Oversee CI/CD, app store submissions, and release checklists for mobile/web
  • Ensure accessibility, SEO, SSR readiness, and PWA optimisation
Customer Journey & Experience Optimisation
  • Collaborate with design and platform leads to ensure OS-native UI/UX
  • Embed analytics, crash reporting, funnels, and in-app communication tools
  • Partner with MarTech to design push campaigns, personalisation, and customer journey tracking
Required Skills:
  • 7-10 years of experience in digital product/app delivery (web + mobile)
  • Strong grasp of web (React/Next.js) and native mobile ecosystems
  • Familiarity with API contracts, backend integrations, and middleware interactions
  • Hands-on experience with app lifecycle tools
  • Proven ability to bridge business requirements and engineering delivery in agile environments

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