Principal Digital Experience Manager

2 days ago

Davangere, Karnataka, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Customer Experience Strategist

We are seeking an accomplished Customer Experience Strategist to lead the development of meaningful digital experiences across customer-facing products and platforms.

Responsibilities
  • Drive the UX design process from discovery to delivery, ensuring seamless and scalable experiences for our customers.
  • Create wireframes, prototypes, user flows, and interaction patterns that bring product ideas to life.
  • Balance short-term delivery with long-term experience coherence, maintaining a high bar of quality and consistency.
  • Collaborate with cross-functional teams, including product managers, engineers, content designers, and stakeholders to co-design solutions and iterate based on user feedback.
  • Contribute to the development of design systems and standards that scale across teams and platforms.
  • Facilitate design critiques, workshops, and stakeholder alignment sessions to ensure a unified vision.
  • Design increasingly intelligent user experiences, leveraging personalization, prediction, or automation in ethically responsible ways.
  • Partner with data and product teams to ensure AI-driven features are intuitive, transparent, and human-centered.
  • Contribute to human-in-the-loop workflows, surfacing complexity with clarity and care.
  • Work closely with UX researchers or conduct lightweight user testing to validate concepts and gather actionable feedback.
  • Analyze usage data and behavioral trends to inform design decisions and optimize experience flows.
  • Use insights to refine prototypes and enhance product usability and satisfaction.
Qualifications
  • 7-10 years of experience in UX, interaction design, or product design roles, ideally on customer-facing or enterprise platforms.
  • Strong portfolio demonstrating end-to-end design process, systems thinking, and polished execution across responsive web or native mobile applications.
  • Solid grasp of interaction design, information architecture, and visual design principles.
  • Experience collaborating in agile product environments and working closely with developers and product managers.
  • Strong proficiency in Figma, Storybook, Adobe CC, or similar design tools.
  • Ability to communicate clearly and confidently with stakeholders at all levels.

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