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Process Associate

1 month ago

Hyderabad, Telangana, India SAPIS INFOTECH Full time

Job Title: Process Associate

About the Role:

The position of call center agent (outbound telemarketing & sales) consists of using cold calling techniques on prospects and persuading potential customers to purchase a product or service.

Responsibilities:

  • Adjust sales scripts to better target the needs and interests of specific individuals;
  • Conduct client or market surveys, and type detailed notes regarding sale or service offered;
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services,
  • Deliver prepared sales talks, reading from scripts that describe products or services,
  • Explain products or services and prices, and answer questions from customers;
  • Follow sales scripts and probe to better target the needs and interests of a client;
  • Maintain records of contacts, accounts, and orders;
  • Maintain call logs, recordings and reporting details regarding calls;
  • Obtain customer information such as name, address, and payment method and able to convert specified payment methods, and enter orders into computers, Google Sheets or company provided tools;
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, Local Customers and more businesses from google or any source links like social media and more.

Candidate Requirements:

  • A high school diploma or equivalent.

Our Company: We are located in USA and India and have 10 years of experience in IT business.