Retail Banking Process Associate

3 days ago


Hyderabad, Telangana, India Genpact Full time

Genpact is a global professional services firm dedicated to delivering outcomes that shape the future.

We are currently seeking a talented individual for the role of Retail Banking Process Associate in our team.

The selected candidate will be responsible for processing customer requests with high accuracy and efficiency, adhering to standard operating procedures within defined timelines. Key responsibilities include:

  • Processing customer requests according to established procedures;
  • Updating customer demographics in the bank system;
  • Setting up policies and generating relevant documents;
  • Mortgage tax payment coordination;
  • Searching customer contact information;
  • Reconciling internal bank general ledger accounts;
  • Posting check details into the bank system;
  • Coordinating with bank vendors to gather information and respond to customer inquiries.

To excel in this role, you should possess:

  • A strong academic background (any graduate degree);
  • Excellent communication skills, including reading, writing, and speaking proficiency in English;
  • A high level of attention to detail and accuracy;
  • Ability to deliver high-quality output;
  • Flexibility to work in a dynamic environment;
  • Possession of knowledge related to banking terminology (an asset).

This position offers an attractive compensation package, estimated around $55,000-$65,000 per annum, depending on experience and qualifications. Genpact offers a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the industry.


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