
Technical Support Associate
21 hours ago
Job Overview:
The role of a Technical Support Associate is critical in our support hub, serving as the first point of contact for users facing issues with technology, software, or services.
Key Responsibilities:
1. Handle and resolve customer support activities, including receiving incoming calls, chats, emails & tickets.
2. Collaborate with external parties to resolve mobile service-related issues.
3. Ensure adherence to established business rules & policies.
4. Meet performance metrics on a daily and monthly basis.
Requirements:
1. Proficient language skills in Portuguese, Spanish, and English.
2. Willingness to work in rotational shifts.
3. Organized individual with an appreciation for process and documentation.
4. Team player who excels in a collaborative environment.
5. Ability to quickly learn troubleshooting techniques and step-by-step instructions.
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