Technical Support Specialist
2 days ago
About the Role:
">We are seeking a skilled Application Management Associate to join our team. As an Associate, you will be responsible for delivering technical assistance to internal and external users, diagnosing and resolving technical issues, and performing configuration changes in Odessa.
">Main Responsibilities:
">- Provide technical support via various channels including email, forms, or telephone.">
- Identify and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.">
- Perform setup changes in Odessa to meet user requirements.">
- Elevate complex issues to higher-level support teams or Odessa when necessary.">
- Maintain accurate records of user interactions and technical issues in the ticketing system.">
- Offer timely follow-up with users to ensure their issues are resolved to their satisfaction.">
- Support user account management, including password resets and access permissions.">
- Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions.">
- Participate in training sessions and workshops to enhance technical and customer service skills.">
- Collaborate with team members to improve support processes and enhance the overall user experience.">
Required Skills and Qualifications:
">- Prior experience in a customer service or technical support role.">
- Knowledge of Odessa and its functionalities.">
- Strong problem-solving skills and ability to work independently.">
- Excellent verbal and written communication skills.">
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.">
- A customer-oriented mindset with a desire to help others.">
- A minimum of 6-9 years of overall experience.">
- Specific experience managing or working with Odessa or similar platforms.">
-
Technical Support Specialist
2 days ago
Kanpur, Uttar Pradesh, India beBeeSupport Full time US$ 60,000 - US$ 90,000We are seeking an experienced Technical Support Specialist to join our team. This is a key role that requires advanced knowledge and experience in solving technology issues and supporting hardware, software, networking, and service processes.In this position, you will work closely with other IT staff to acquire technical and non-technical knowledge and...
-
Expert Technical Support Professional
2 days ago
Kanpur, Uttar Pradesh, India beBeeInformationTechnology Full time ₹ 8,00,000 - ₹ 12,00,000Job OverviewThis is a full-time remote position as an Information Technology Support Specialist. The IT Support Specialist will be responsible for delivering technical support, resolving issues, managing desktop computers, and offering help desk support.
-
Technical Support Specialist
17 hours ago
Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000Job Title: Technical Support Specialist - Supply Chain ManagementDuration: Contract Position - 6 MonthsExperience: 7+ Years of Relevant Experience RequiredLocation: Pan India, Remote Work Options AvailableJob Summary:We are seeking a highly skilled Technical Support Specialist with expertise in Oracle EBS R12 to join our team. The successful candidate will...
-
Technical Support Specialist
10 hours ago
Kanpur, Uttar Pradesh, India BeFiSc Full timeAbout the Company: BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and...
-
IT Support Specialist
2 days ago
Kanpur, Uttar Pradesh, India beBeeItSupport Full time ₹ 45,00,000 - ₹ 70,00,000We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and ensuring smooth IT operations.About the RoleThis is a full-time remote position that requires excellent problem-solving abilities, strong communication skills, and the ability to work independently....
-
Technical Support Specialist
1 week ago
Kanpur, Uttar Pradesh, India Smirmatec Private Limited Full timeLocation: Work from Home Employment Type: Full-Time Work Hours: 5:30 PM – 3:30 AM IST (US Market Hours) Days: Monday to Saturday Probation Period: 3 Months More info: Salary range: 40,000 to 60,000 INR/mo (Bonus separate) **IMPORTANT**: Before You Apply: To be considered, please: Complete our mandatory questionnaire : Please record yourself ...
-
Kanpur, Uttar Pradesh, India beBeeCashManagement Full time ₹ 1,00,00,000 - ₹ 1,50,00,000Technical Support Specialist for Cash Management SystemsThis role involves providing technical support for cash management systems, including troubleshooting issues and resolving problems. You will be working with a team to ensure the smooth operation of these systems.
-
Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000Technical Support Specialist RoleWe are seeking a highly skilled Technical Support Specialist to perform infrastructure monitoring and maintenance, identify and resolve technical issues, and provide exceptional customer service.Maintenance and Monitoring: Regularly monitor CPU, memory, hard disk size, log size, and other vital server parameters to ensure...
-
Technical Support Specialist
3 days ago
Kanpur, Uttar Pradesh, India beBeeCareer Full time ₹ 7,00,000 - ₹ 14,00,000Job DescriptionWe are seeking a skilled technical support professional to join our team as a Senior Technical Process Executive. This role involves providing fast, clear, and effective solutions through chat support for customers with Microsoft Windows & O365 issues.You will be the first point of contact for customers and will use your technical expertise to...
-
Technical Support Specialist
3 days ago
Kanpur, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 8,00,000 - ₹ 15,00,000Job DescriptionThe role involves providing technical assistance to users of client applications by responding to inquiries regarding errors, problems, or requests.Responsibilities include identifying, researching, and resolving technical problems, as well as using the IT Service Management system to review and respond to support requests.Additional duties...
