Technical Support Specialist

2 days ago

Kanpur, Uttar Pradesh, India beBeeCareer Full time ₹ 7,00,000 - ₹ 14,00,000
Job Description

We are seeking a skilled technical support professional to join our team as a Senior Technical Process Executive. This role involves providing fast, clear, and effective solutions through chat support for customers with Microsoft Windows & O365 issues.

You will be the first point of contact for customers and will use your technical expertise to diagnose and resolve complex problems. Your strong problem-solving skills and ability to thrive in a fast-paced environment will make you an asset to our team.

About the Role
  • Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
  • Provide fast, clear, and effective solutions through chat support.
  • Create a positive experience by showing empathy and patience while troubleshooting.
  • Use your technical expertise to diagnose and resolve complex problems.
Requirements

To be successful in this role, you will need:

  • Typing speed of 35 WPM or higher (mandatory)
  • Prior experience in technical support via chat in Business to Customer
  • Excellent written and verbal communication skills
  • Any Graduate or Postgraduate degree
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset
Benefits

This role offers a great opportunity for career growth and development. You will work with a global leader in the industry and have access to ongoing training and support.

How to Apply

Please come prepared with your updated resume and two valid photo ID proofs. We look forward to meeting you

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