Technical Support Specialist
1 day ago
The role involves providing technical assistance to users of client applications by responding to inquiries regarding errors, problems, or requests.
Responsibilities include identifying, researching, and resolving technical problems, as well as using the IT Service Management system to review and respond to support requests.
Additional duties include escalating urgent problems to internal resources or vendors, interacting with end-users to understand business issues, working with them to reproduce reported issues in test environments, and reporting those issues to the development team or application vendor.
The position also involves performing maintenance of existing custom software, including end-user support, monitoring performance of applications after implementation, and communicating status and issues to a supervisor.
Troubleshooting Responsibilities
- Password resets.
- Add/Remove O365 licenses.
- Fix broken mapped network drives.
- Add/remove PC user (Local/Domain).
- Operating systems.
- Add printers (Local and Networked)
- Install client-side software.
- Troubleshoot client-side network connection
- Office 365 troubleshooting
- Setup email on mobile devices.
- Adding, updating, and maintaining client run book service information as needed.
Service Desk Support
- Create tickets and collect basic client information
- Company information
- User
- Issue
- Who's affected
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