Technical Support Specialist

2 days ago


Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to provide top-notch support to our end-users.

Job Overview

This is a fantastic opportunity for someone who is passionate about technology and has excellent communication skills. As a Technical Support Specialist, you will be responsible for resolving IT-related incidents and service requests in a timely and professional manner.

Main Responsibilities
  • Technical Assistance: Provide support via phone, email, or chat to resolve IT-related issues and ensure customer satisfaction.
  • Incident Management: Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshooting: Troubleshoot and resolve complex IT issues with minimal supervision.
  • Customer Service: Manage customer inquiries and ensure timely resolution.
Requirements
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving and analytical abilities.
  • Task Management: Ability to manage multiple tasks and prioritize effectively.
  • IT Knowledge: Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).
About the Role

This role offers an exciting opportunity to work in a fast-paced environment and contribute to the success of our organization.

We are looking for a dedicated and results-driven individual who is passionate about delivering exceptional customer service.

If you have a strong technical background and excellent communication skills, we encourage you to apply for this challenging and rewarding role.



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