Technical Support Professional
11 hours ago
We are seeking a skilled professional to join our team as a Customer Support Specialist. As a technical support expert, you will be the first point of contact for users across international regions.
Key Responsibilities:- Provide multilingual customer support via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in multiple languages
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
- Opportunity to work with a global team
- Chance to develop expertise in technical support
- Professional growth and development opportunities
This role requires a high level of technical knowledge and excellent communication skills. If you have experience in international voice process or technical support, we encourage you to apply. We value diversity and inclusion in our workplace and welcome applications from candidates of all backgrounds.
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