Technical Support Expert

2 days ago

Kanpur, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 9,00,000 - ₹ 12,00,000
IT Help Desk Specialist Level 2

This role offers the opportunity to make a direct impact on client success in a dynamic, 24x7 support environment.

Key Responsibilities:
  • Deliver technical support and troubleshooting for Windows and Mac platforms across multiple clients and locations.
  • Analyze and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to efficiently resolve issues in a timely manner.
Essential Skills and Qualifications:
  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Proven ability to troubleshoot and maintain Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in utilizing remote support tools (e.g., RDP, AnyDesk, TeamViewer).
  • Strong support skills, including device troubleshooting, software installation, patching, and configuration.
  • Experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
  • Familiarity with cloud platforms like Azure and AWS is beneficial.
PREFERRED CERTIFICATIONS:
  • CompTIA A+, Network+, or Security+.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • AWS Certified Solutions Architect.
  • Azure Administrator certification.
  • ITIL Foundation.

The ideal candidate will have excellent communication and problem-solving skills. We are looking for someone who can thrive in a fast-paced environment and prioritize tasks effectively.

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