Technical Support Specialist

18 hours ago

Kanpur, Uttar Pradesh, India beBeeSolution Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Tech Solutions Expert

We're looking for a seasoned tech professional to provide top-notch support to our global customers and partners.

Key Responsibilities:

  • Deliver prompt and accurate solutions to customer technical queries
  • Diagnose and troubleshoot complex technical issues in a timely manner
  • Escalate unresolved cases to internal teams as needed
  • Provide expert guidance on product software and hardware configurations

Requirements:

  • Expert knowledge of network architectures, including CCNA or equivalent certifications
  • Hands-on experience with Linux/Unix operating systems, including troubleshooting and configuration
  • Advanced understanding of networking protocols, firewalls, and virtualization & cloud concepts
  • Strong problem-solving, investigative, and multi-tasking skills

Qualifications:

  • Bachelor's degree in Computer Science, IT, or Software Engineering
  • Relevant industry certifications, such as Microsoft, Cisco, or Linux
  • Minimum 3+ years of experience in a technical role with customer support expertise

As a key member of our team, you will play a critical role in ensuring seamless customer experiences. If you possess the skills and passion required for this role, we encourage you to apply.

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