Customer Service Manager

4 days ago


Hyderabad, Telangana, India Yext Full time
About Yext

Yext is the leading digital presence platform for multi-location brands. Our AI and machine learning technology powers the knowledge behind every customer engagement, making us a 'Best Place to Work' globally.

Job Summary

We're looking for an experienced customer service manager to help scale our White Glove Services organization. As a Manager, White Glove Services, you'll lead a team of specialists responsible for assisting clients on the Yext platform, troubleshooting technical issues, and advising on standard processes.

Key Responsibilities
  • Manage a team of White Glove Services Specialists focused on delivering exceptional service to field users.
  • Coach, support, and develop talent within the team, ensuring high levels of customer satisfaction.
  • Develop and manage ticket queues and escalation paths, adhering to SLAs and key KPIs.
  • Assist the team in troubleshooting raised issues in real-time.
  • Serve as a key collaborator, working with cross-functional teams to build out relevant help resources and internal documentation.
Requirements
  • 3-5 years of leadership experience in a contact center, workforce management environment, or related industry.
  • 3-5 years of customer support experience, preferably in a SaaS organization serving Enterprise customers.
  • Strong customer-centric approach, confidence in speaking with clients, and defusing escalated situations.


  • Hyderabad, Telangana, India DBS Bank Full time

    {"Job Title": "Customer Service Manager", "Job Summary": "We are seeking a highly skilled Customer Service Manager to join our team at DBS Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service. Key Responsibilities: *...


  • Hyderabad, Telangana, India DBS Bank Full time

    Job Title: Customer Service ManagerWe are looking for an experienced Customer Service Manager to join our team at DBS Bank. The successful candidate will be responsible for managing customer service for MSME clients, ensuring best-in-class customer experience, and working closely with operations to ensure timely processing of transactions.Key...


  • Hyderabad, Telangana, India DAZN Full time

    Job DescriptionAs a key member of our team at DAZN, the world's leading live OTT sports service, we're seeking a highly skilled Customer Services Manager to join our ranks. This exciting opportunity allows you to make a significant impact on the customer experience, driving growth and success through exceptional service delivery.Key Responsibilities:Lead the...


  • Hyderabad, Telangana, India Rentokil Initial Full time

    About the RoleThe Customer Service Manager will be responsible for managing existing customers in the region/geography assigned. This is primarily an office-based job, and the responsibilities will involve customer contact over the telephone or email. In exceptional cases, it may be required to visit the customer.The person will report to the National Key...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job Title: Assistant ManagerThe Assistant Manager plays a crucial role in ensuring the smooth operation of our outlet. As a key member of the management team, you will be responsible for driving sales, ensuring customer satisfaction, and maintaining operational efficiency.Key Responsibilities:Oversee day-to-day operations, including opening and closing...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job Title: Assistant ManagerThe Assistant Manager plays a crucial role in ensuring the smooth operation of our outlet. This individual will be responsible for managing day-to-day operations, including opening and closing procedures, inventory management, and maintaining a clean and organized environment.Key Responsibilities:Oversee the daily operations of...


  • Hyderabad, Telangana, India DAZN Full time

    Job Title: Customer Service Operations ManagerAbout the Role:We are seeking a highly skilled Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional service and...


  • Hyderabad, Telangana, India DAZN Full time

    Job Title: Customer Service Operations Manager Job Summary: We are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional...


  • Hyderabad, Telangana, India DAZN Full time

    Customer Service Operations ManagerAt DAZN, we're revolutionizing the sports industry with our live OTT sports service. We're looking for a seasoned Customer Service Operations Manager to join our team and drive our customer experience strategy forward.Key Responsibilities:Manage and develop a team of team leaders in a 24/7 environment, overseeing the...


  • Hyderabad, Telangana, India DAZN Full time

    Job Title: Customer Service Operations ManagerAbout the Role:We are seeking a highly skilled Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for managing and leading a team of customer service representatives, ensuring that our customers receive exceptional service and...


  • Hyderabad, Telangana, India Cemech Lexury Paints Full time

    **Company Overview**Cemech Lexury Paints is a leading paint manufacturer with a strong presence in the market, supported by 500 employees. Our company is dedicated to delivering high-quality paint products to our customers. Our operations are focused on the production of paints for appliances, electrical, and electronics manufacturing.**Job Role Overview**We...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job Title: Customer Service Operations ManagerJob Summary:The Customer Service Operations Manager is responsible for overseeing the day-to-day operations of the outlet, ensuring customer satisfaction, and maintaining operational efficiency. This role involves managing inventory, developing sales strategies, and training staff to deliver exceptional customer...


  • Hyderabad, Telangana, India LMV Financial Services Pvt Ltd Full time

    Job OverviewWe are seeking a Senior Customer Service Manager to join our team at LMV Financial Services Pvt Ltd. As a Customer Service Team Lead, you will be responsible for leading and supervising a team of customer service representatives, ensuring the team meets their targets and providing exceptional customer service. This is a full-time position based...


  • Hyderabad, Telangana, India British Airways Full time

    Job Title: Customer Service Duty ManagerWe are seeking a highly skilled and experienced Customer Service Duty Manager to join our team at British Airways. As a key member of our airport operations team, you will be responsible for ensuring the delivery of exceptional customer service and safe, secure, and punctual operations at our Hyderabad airport.Key...


  • Hyderabad, Telangana, India NKlusive Full time

    Job Title: Customer Service Team ManagerJob Summary:We are seeking a highly skilled Customer Service Team Manager to join our team at NKlusive. The successful candidate will be responsible for managing a team of Customer Advisors who will be engaged in responding to enquiries of prospective and existing customers.Key Responsibilities:Ensure the acceptance of...


  • Hyderabad, Telangana, India Yext Full time

    Customer Service Manager - White Glove ServicesAt Yext, we're building a world-class Support organization to help scale our White Glove Services. We're looking for an experienced customer service manager to lead a team of experts in delivering exceptional experiences to our clients.About the RoleManage a team of customer support specialists focused on...


  • Hyderabad, Telangana, India Aakriti Construction And Developers Private Limited Full time

    At Aakriti Construction And Developers Private Limited, we are seeking a skilled Customer Relations Manager to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be well-versed in handling customer complaints and concerns.Responsibilities:Build and maintain strong relationships with customers through...


  • Hyderabad, Telangana, India Yext Full time

    Yext, a leader in digital presence platforms for multi-location brands, is seeking a seasoned customer service manager to drive the growth of its White Glove Services organization. This role involves managing a team of support specialists who provide top-notch service to clients across various channels. The successful candidate will have a strong...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job SummaryThe Customer Service Operations Manager is responsible for managing the day-to-day operations of the outlet, ensuring customer satisfaction, and maintaining operational efficiency. This role requires a strong leader who can inspire a team and drive sales growth.Key ResponsibilitiesOversee the opening and closing procedures, inventory management,...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job SummaryThe Customer Service Operations Manager will be responsible for managing the day-to-day operations of the outlet, ensuring customer satisfaction, and maintaining operational efficiency. This role requires a strong leader who can inspire a team, develop strategies to maximize sales, and analyze sales performance to identify areas for...